The Commercial Innovation Analyst serves as the dedicated business product owner and innovation partner for assigned Commercial products, platforms, and business capabilities. Acting as the bridge between Commercial stakeholders and IT Product Engineering teams, this role translates business priorities into executable work and manages initiatives through the innovation lifecycle.
The Innovation Analyst is responsible for intake, business analysis, requirements definition, business case development, testing coordination, rollout planning, adoption support, and value realization. In addition, the role proactively identifies opportunities for AI adoption, process improvement, and technology innovation within assigned business areas.
ResponsibilitiesProduct Ownership & Business Partnership
- Serve as the dedicated Commercial product subject matter expert for assigned capabilities.
- Build strong relationships with Commercial leaders to understand business needs, priorities, and future opportunities.
- Represent the voice of the business throughout discovery, prioritization, development, testing, and deployment activities.
Intake & Business Analysis
- Facilitate discovery sessions and capture business requirements.
- Document business processes, future-state workflows, and solution requirements.
- Develop business cases, ROI assessments, and success metrics.
- Support prioritization decisions through data-driven analysis.
Portfolio & Backlog Management
- Manage assigned innovation initiatives through the innovation operating model.
- Maintain backlog health, initiative status, dependencies, and stakeholder communication.
- Coordinate with Product Engineering teams to ensure requirements are refined and delivery-ready.
Testing & Delivery Support
- Lead User Acceptance Testing (UAT) planning and execution.
- Coordinate pilot programs and rollout activities.
- Validate solution effectiveness against business requirements and expected outcomes.
Change Management & Adoption
- Develop communications, training plans, and adoption strategies.
- Support successful implementation and business readiness.
- Measure utilization, adoption, and realized benefits following implementation.
Continuous Improvement & Innovation
- Identify opportunities for AI, automation, and process improvement.
- Evaluate emerging technologies relevant to assigned business areas.
- Share best practices and innovations across Commercial teams.
Minimum Education and Experience
Bachelor's degree in Business Administration, Information Systems, Data Analytics, Operations, Marketing, Technology, Finance, or related field.
3+ years of experience in business analysis, product ownership, product management, process improvement, project management, commercial operations, technology implementation, or related disciplines.
Experience gathering business requirements, documenting processes, and translating business needs into actionable solutions.
Experience working with cross-functional teams supporting technology or business transformation initiatives.
Proven ability to manage multiple projects and priorities simultaneously.
Experience developing business cases, ROI analyses, KPI frameworks, and implementation plans.
Strong analytical and problem-solving skills with the ability to use data to identify opportunities and support recommendations.
Qualifications
Preferred Qualifications
Experience serving as a Product Owner, Product Manager, Business Systems Analyst, Continuous Improvement Leader, or similar role.
Knowledge of Agile delivery methodologies and product development practices.
Experience supporting User Acceptance Testing (UAT), change management, and business readiness activities.
Experience implementing AI, automation, CRM, digital platforms, business intelligence tools, or workflow technologies.
Lean Six Sigma, Agile, Scrum Product Owner, Project Management, or similar certifications.
Experience in commercial operations, customer experience, sales, marketing, loyalty, digital products, or revenue management environments.
Experience working within highly collaborative, matrixed organizations where influence and partnership are critical to success.
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Our Benefits:
- Medical/prescription drug, dental, and vision Insurance
- Health Savings Account
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- 401(k)
- Critical Illness, Hospital Indemnity and Accident Insurance
- Identity Theft and Legal Services
- Paid time off
- Paid Maternity Leave
- Tuition reimbursement
- Training and Development
- Employee Assistance Program (EAP) & Perks
Skills Required
- Bachelor's degree in Business Administration, Information Systems, Data Analytics, Operations, Marketing, Technology, Finance, or a related field
- At least 3 years of experience in business analysis, product ownership, product management, process improvement, project management, commercial operations, technology implementation, or a related discipline
- Experience gathering business requirements, documenting processes, and translating business needs into actionable solutions
- Experience working with cross-functional teams on technology or business transformation initiatives
- Ability to manage multiple projects and priorities simultaneously
- Experience developing business cases, ROI analyses, KPI frameworks, and implementation plans
- Strong analytical and problem-solving skills, including using data to identify opportunities and support recommendations
- Experience as a Product Owner, Product Manager, Business Systems Analyst, Continuous Improvement Leader, or in a similar role
- Knowledge of Agile delivery methodologies and product development practices
- Experience supporting User Acceptance Testing, change management, and business readiness activities
- Experience implementing AI, automation, CRM, digital platforms, business intelligence tools, or workflow technologies
- Lean Six Sigma, Agile, Scrum Product Owner, Project Management, or similar certification
- Experience in commercial operations, customer experience, sales, marketing, loyalty, digital products, or revenue management
- Experience working in highly collaborative, matrixed organizations where influence and partnership are critical
Signature Aviation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Signature Aviation and has not been reviewed or approved by Signature Aviation.
-
Healthcare Strength — Core medical, dental, and vision coverage is described as solid, with HSA/FSA options and protections like life and disability insurance. An Employee Assistance Program and wellness initiatives reinforce the health and wellbeing support.
-
Retirement Support — A 401(k) retirement plan is a consistent component of the package. Retirement benefits are presented as dependable and broadly available.
-
Leave & Time Off Breadth — Paid time off includes vacation, sick days, paid holidays, military leave, and bereavement leave. Some roles note the ability to carry over vacation time.
Signature Aviation Insights
What We Do
Signature Aviation is the world’s preeminent aviation hospitality company, offering exceptional experiences and essential support services to business and private aviation guests. The company’s large-scale infrastructure footprint enables travel, fosters human connection and is a critical global economic driver. Signature operates an industry-leading network of private aviation terminals, with over 200 locations covering key destinations in 27 countries across five continents and is the largest distributor of sustainable aviation fuel (SAF). The company also offers nearly 15 million square feet of carbon neutral multiuse office and hangar real estate globally, providing unique networkwide benefits and advantages to guests who base their aircraft at a Signature location. For more information, please visit www.signatureaviation.com.
