Contract type:
PermanentBracco is an international Group active in the healthcare sector and a leader in diagnostic imaging. The Group’s main products are contrast agents sold in over 100 countries, both directly and indirectly through branches, joint ventures and license and distribution agreements.
Field and In-House Service includes positions focused on providing technical support, maintenance, repair, and customer service for products and systems both on-site (field service) and at company facilities (in-house service).Job Purpose:The role of the In-house Engineer is to support the maintenance and growth of Bracco's device business across the UK by providing consistent high quality service of devices. This role is responsible for completing pre-installation checks, in-house diagnostics and repairs and reporting relevant findings.
Key result areas
Completion of Pre installation checks
Completion of inhouse diagnoses and rectification of all Bracco related products. Accurate documentation and reporting
Trend common faults and report to relevant parties
Main Responsibilities- Shall implement and work to all regulatory and quality requirements stipulated within Bracco UK Ltd
- Shall implement and work to all applicable health, safety and environmental requirements stipulated by HSE manual, HSE policies and HSE objectives.
- Identify and engage with continuous improvements projects.
- Engage with the sales and field service teams to ensure a smooth and high-quality product is achieved from point of sale through to installation completion.
- Report any PAE/PQI effectively and quickly.
- National travel where business needs
- On occasion deliver installation and repair items
- Providing remote assistance to end-users using desktop applications, chat features, emails, and phone assistance to customers
- Troubleshooting and resolving hardware and software issues remotely to help end-users.
- Giving users step-by-step instructions for resolving technological issues
- Responding and following up quickly to technical questions and escalating complex technical issues to appropriate teams
- Collaborating with on-site technicians and customer support teams
- Perform any other tasks and duties as reasonably requested by the company.
- Responsible for operating to the instructions contained in all relevant company effective SOPs including adverse events and product complaints.
- Demonstrable experience with device installations and diagnostics, preferably within the Medical device industry
- Competent using relevant systems and tools including CRM (Salesforce.com) and ERP (SAP)
- Previous experience in a similar role within a highly regulated industry (required)
- Confident and effective communicator
- Collaborative team player as well as proactive with own workload.
- Analytical
- Problem Solving
- Innovative, identifying opportunities for improvement and change
- Results Oriented
- HNC in electronic engineering or other relevant qualifications.
This role is based full-time in our Warwick Warehouse location with occasional travel within the UK.
If you meet the requirements of this opportunity and would like to join an international group working to improve patients' lives, apply now!
At Bracco, we believe in the values of diversity and inclusion. We respect and celebrate the diversity of our people and their experiences, ensuring a fair opportunity for all.
We are #Bracco #JoinUs
Skills Required
- Demonstrable experience with device installations and diagnostics
- Previous experience in a similar role within a highly regulated industry
- Competent using CRM (Salesforce.com) and ERP (SAP)
- HNC in electronic engineering or other relevant qualification
- Ability to implement and work to regulatory, quality and HSE requirements and SOPs
What We Do
Bracco is an international Group active in the healthcare sector and a leader in diagnostic imaging. It has around 3,700 employees and annual total consolidated revenues of around 1,7 billion euros, 89% of which from international sales. In the R&D area, the company invests approximately 10% of reference turnover in the imaging diagnostics and medical devices sectors. The Group’s main products are contrast agents, medical substances used to improve the diagnostic accuracy of biomedical imaging and the care of patients affected by diseases of varying type and severity. Bracco offers an extensive and innovative portfolio of products and solutions for all diagnostic modalities completed by several medical devices and advanced administration systems for contrast imaging products in the fields of cardiology and radiology, developed by it’s American company ACIST. Since its foundation, Bracco has been a socially responsible company in each area of activity - in business as in every other context. Its subsidiary Bracco Imaging is one of the world’s leading companies in the diagnostic imaging field :X-Ray Imaging (including Computed Tomography-CT), Magnetic Resonance Imaging (MRI), Contrast Enhanced Ultrasound, and Nuclear Medicine. The Company operates in over 110 markets: in North America through Bracco Diagnostics Inc. USA , and with an affiliate in Montreal (Canada); in Europe, with offices in all major countries; in Japan (BRACCO-EISAI). The Company also operates in South America, South Korea and China through its 70% controlled Joint Venture, Bracco Sine Pharmaceutical Corp. Ltd.
