Ingest/Support Specialist - English (MX)

About Simply.TV

At Simply.TV, we're redefining how the world experiences TV metadata. As a leading provider of advanced, AI-driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next-gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape.

Headquartered in Copenhagen, but supported by 450+ employees worldwide, our data fuels user interfaces used by millions of viewers every day — and we’re just getting started. Whether you're passionate about media technology, data engineering, or product innovation, Simply.TV is the place to shape the future of TV — and have fun doing it.

Join us, and let’s make content discovery simple, powerful, and inspiring!

The Role
We’re looking for a responsible, detail‑oriented, and eager‑to‑learn Ingest/Support Specialist to join our metadata operations team. This role is ideal for someone early in their career who enjoys solving problems, learning new tools, and understanding how technology and data systems work.

You don’t need years of experience — what matters most is your mindset:

curiosity, reliability, and a genuine interest in technology and metadata workflows.

As an Ingest/Support Specialist, you’ll help ensure the smooth delivery of metadata to our clients. You’ll learn how ingest pipelines work, how to troubleshoot issues, and how to communicate clearly with internal teams and external partners.
Key Responsibilities

• Monitor data deliveries across ingest pipelines to ensure accuracy, timeliness, and completeness.
• Investigate and perform root cause analysis of technical issues, escalating when needed.
• Communicate with clients in a clear, professional, and friendly way.
• Track recurring issues and help identify patterns or improvements.
• Work closely with the Support Lead and technical teams to refine workflows.
• Document findings to support team knowledge and future learning.

Essential:

• Strong communication skills in English (written and verbal). Spanish or Portuguese is a plus.
• A responsible, proactive attitude — you take ownership and follow through.
• Curiosity about technology, data, and how digital systems work.
• Ability to manage your time and work independently on a part‑time schedule.
• Basic familiarity with spreadsheets (Excel, Google Sheets) and a willingness to learn more.
• Interest in structured problem‑solving and root‑cause analysis.

Preferred:

• Background in media, VOD, or metadata industries.

• Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow).

• Strong organizational skills with a focus on process improvement and documentation.

• Technical aptitude with experience in data workflows, metadata systems, or digital content pipelines.
  Please note - we can only accept CVs in English!

Work Schedule
Part-Time (Friday - Monday).

• 🚀 Work at the forefront of media tech – Help shape how millions discover TV & streaming content.
• 🤝 Be a trusted counterpart – Work directly with key clients to drive their technical success and satisfaction.
• 🌍 Collaborate globally – Join a strong team across continents that thrives on innovation and teamwork.
• 🎯 Make real impact – Your contribution ensures Simply.TV’s data and solutions empower millions of end users daily.
• 📈 Grow and learn continuously – Gain exposure to advanced technologies, media systems, and client infrastructures.

• Reports to: Support lead
• Language(s): English fluency; Spanish/Portuguese is a plus.
• Employment Type: Freelancer
• Location: Mexico
• Type of Collaboration: Freelancer setup ( Part-time-32hrs/week)

Collaboration based on a freelancer (contractor) set-up is up to 1000 USD per month on a part-time basis, working Friday to Monday (32 hours per week).