Infusion Coordinator – Neurology (Tampa / Clearwater - HYBRID)

Overview

Since its founding, the MS & Neuromuscular Center of Excellence has been a leader in neurological care, earning a reputation for exceptional outcomes and compassionate service. Recognized for clinical excellence, we provide a seamless, patient-first experience that sets us apart.

Our team of board-certified neurologists, nurse practitioners, nurses, and researchers works collaboratively to deliver innovative, personalized care. Patients trust us for our expertise and consistent delivery of high-quality, comprehensive treatment in a welcoming and professional environment.

To ensure convenience and state-of-the-art care, we offer in-house infusion therapy and advanced diagnostic services, including NCVs and EMGs, with a focus on patient comfort. Additionally, we provide access to groundbreaking clinical trials for investigational treatments, offering hope and new possibilities for those with conditions such as Multiple Sclerosis and Myasthenia Gravis.

Specializing in Multiple Sclerosis, Neuromuscular, and General Neurology, our practice combines advanced technology, compassionate care, and a commitment to improving lives.

Job Title: Infusion Coordinator

Job Summary: The Infusion Coordinator is responsible for managing the end-to-end order processing for infusion services including order intake, chart review, insurance eligibility, drug ordering, patient scheduling, and ensuring timely processing of infusion appointments for an assigned physician office.

This a hybrid role with 3 days in clinic and 2 days remote.

Key Responsibilities:

• Perform intake duties for infusion orders including creating patient charts, reviewing and entering orders, obtaining clinical requirements, and communicating with prescribers regarding required clinical documentation.

• Verify insurance eligibility, obtain clinical requirements for authorizations, and track patients’ progress.

• Communicate with patients and providers regarding the status of infusion order.

• Perform or assist with enrollment of eligible patients into manufacturer copay assistance programs and/or foundations.

• Educate patients concerning pre/post-infusion expectations and answer questions regarding patient appointments.

• Schedule patient appointments for infusion services.

• Coordinate drug orders prior to infusion appointments.

Qualifications:

• High school diploma or equivalent

• Excellent verbal and written communication skills to include superior interpersonal and patient contact skills and excellent telephone manners.

• Minimum of one year of experience with patient scheduling and insurance verification for medical services with general knowledge of ICD10 and CPT codes. Infusion experience is a plus.

• Knowledge of medical terminology and clinical documentation review

• Strong organizational skills

• Detail-oriented

• Ability to multi-task and work well in a fast-paced setting

• Critical thinking skills and decisive judgment

Benefits:

• Competitive compensation

• Full medical/dental/vision

• 401k Matching up to 8%

• Paid time off and holidays

• Growth within a rapidly expanding heat