Infrastructure Support Specialist (52642)

SUMMARY:.
The Infrastructure Support Specialist is responsible for integrating computer and network systems while providing complex, high-level technical support.

DUTIES AND RESPONSIBILITIES:

• Install and maintain digital and analog telephone instruments;
• Provide in person and remote support for users located at remote campus locations;
• Install, maintain and manage network printing/scanning devices;
• Install, maintain and manage cybersecurity software agents and related software;
• Install, support, and maintain classroom technology equipment;
• Install, support, and maintain cloud-based file storage applications;
• Configure and maintain IOS base data switches;
• Install, configure, and maintain wireless access equipment on main and remote campus locations;
• Support and maintain network bandwidth monitoring and management software;
• Deploy, support, and maintain network disk storage devices;
• Install and maintain digital, analog, and IP telephony devices;
• Install and maintain data communication equipment on main and remote campus;
• Provide 24 hour on-call support for computer/network systems;
• Coordination of LAN documentation, diagrams and network facilities with other internal and external networks;
• Install data communication equipment and components;
• Respond to on-site problem diagnosis, troubleshooting, with 95% resolution, coordination, problem escalations and consulting services;
• Develops standards for computer and network systems, to include standards for wiring, equipment, system security, and routing protocol;
• Provides project management of technical staff in the implementation, installation, configuration, and technical support of computer and network architecture;
• Coordinates projects with other University departments and external organizations and agencies;
• Serves at the primary point of contact and liaison with vendors; reviews vendor products, and coordinates and facilitates vendor interviews and presentations;
• Installs, configures, and maintains computer and network operating system and application software;
• Provides on-call support for computer/network systems;
• Negotiates exact technical requirements with vendors; establishes contracts, and writes technical contract specifications and proposals;
• Analyzes and determines budget requirements, current computer and network systems technology, and available vendor offerings to establish optimum computer and network architecture solutions; plans future enhancements and directions for the university-wide computer network;
• Installs, configures, and maintains Windows 2008, 2012, 2016, 2019, and 2022 server, Windows 7, Windows 10, Windows 11, Linux, and MAC OS;
• Performs other job-related duties as assigned.

WORK ENVIRONMENT:

• Work is performed in a typical interior/office work environment;
• Work with frequent interruptions;
• No or very limited exposure to physical risk.
• Moderate physical effort. May require occasional lifting, handling, pushing, or moving objects up to 50 lbs.

MINIMUM REQUIREMENTS:

EDUCATION: Bachelor’s degree in any field, and at least one year of demonstrated experience providing technology support, or Associates degree in any field, and at least 3 years of experience providing technology support, or an equivalent combination of education and experience are acceptable.

EXPERIENCE: Four (4) years’ experience supporting voice/data networking, personal computers, printers and printer components in a field supported environment.

PREFERRED QUALIFACTIONS:

• BS in a computer related field such as MIS (Management Information Systems), CS (Computer Science);
• Six (6) years of full-time work experience supporting voice/data networking, personal computers, and printer components in a field supported environment;
• Experience in a College or University environment;
• Experience supporting Microsoft Windows or Microsoft Windows Server environment;
• Experience supporting Cisco networking equipment;
• Technical certifications such as CCNA, MCSE, MCSA, etc.

SPECAIL CONDITIONS FOR ELIGIBILITY:

• Required to maintain a valid NM driver’s license to operate University vehicles;
• Must be willing to work evenings, weekends and odd hours as required.
• Must be willing to be available on an on-call basis in case of system malfunctions or to work off-hours to perform system upgrades and maintenance. 

KNOWLEDGE, SKILLS, & ABILITIES:

• Skill and ability to work effectively with a wide range of constituencies in a diverse community;
• Knowledge of LAN;
• Ability to maintain emotional control under stress;
• Knowledge of current technological developments/trends in area of expertise;
• Advanced knowledge and understanding of a wide range of computer and networking software and hardware systems and related technologies;
• Ability to install, configure, and maintain personal computers, networks, and/or related hardware or software;
• Ability to analyze and assess computer/network architecture requirements and determine optimum, cost-effective solutions;
• Knowledge of computer/network systems infrastructure requirements and standards;
• Knowledge of computer security systems, applications, procedures, and techniques;
• Ability to plan, develop, and coordinate multiple projects;
• Ability to communicate technical information to non-technical personnel;
• Ability to develop and present educational programs and/or workshops;
• Knowledge of Windows 2008, 2012, and 2016 server, Windows 7, Windows 10, MAC OS X, and common MS Windows based word processor, spreadsheet, database and other applications.

PHYSICAL DEMANDS:

• Standing…………………………………………………………………………Frequently
• Walking……………………………………………………………………………Frequently
• Bending……………………………………………………………………………Frequently
• Squatting………………………………………………………………….……..Frequently
• Climbing …………………………………………………………………….…..Frequently
• Kneeling …………………………………………………………………………..Frequently
• Lifting up to 50 pounds…..………………………………..…………..…Frequently