Infrastructure Support Engineer

Description

Infrastructure Support Engineer

America’s Auto Auction Group is a leading national vehicle auction/remarketing company. The company’s mission is simple: providing the highest quality service and operational execution for dealers and institutional customers.

Due to a team member promotion, we are seeking a skilled and customer-focused Infrastructure Support Engineer to join our team, supporting auction locations across the U.S. In this hands-on role, you’ll travel to sites to deploy, configure, and troubleshoot the technologies that keep auctions running, from Cisco/Meraki routers and switches to IBMi auction platform servers, wireless, and related infrastructure. You will be the go-to resource for on-site technical assistance, preventive maintenance, and sale-day readiness, ensuring each location operates at peak performance.

This is a field-heavy, customer-facing position, ideal for someone who thrives in varied work environments, likes solving problems on the spot, and is comfortable working independently or as part of the team.

Rewards:

• Salary based on experience
• Great benefits
• Matching 401(k) plan
• Career growth potential
• Growing, international company
• All travel expenses paid
• Cell phone stipend

Responsibilities:

• Serve as the escalation point for infrastructure issues.
• Deploy, configure, and troubleshoot Cisco/Meraki networking gear, wireless, IBMi servers, and auction-specific infrastructure.
• Perform network cutovers, hardware swaps, and system validations with minimal downtime.
• Conduct preventive maintenance to keep sites operational and avoid sale-day disruptions.
• Maintain accurate site documentation, including network diagrams, equipment inventories, and configuration notes.
• Work closely with IT teams and auction staff to resolve issues quickly and clearly.
• Document all work via tickets using Jira Service Management.

Requirements

• Associate degree, technical certifications, or equivalent hands-on IT experience.
• 2+ years of IT support, infrastructure support, or IT field service experience.
• Familiarity or experience (preferred) with Cisco/Meraki networking environments, including switches, wireless, and basic VLAN troubleshooting.
• Experience supporting tier 2 escalations or higher-complexity support environments is preferred.
• Familiarity with IBMi auction platform servers is a plus (onboarding will include exposure to platform operations).
• Experience with Mobile Device Management is a plus.
• Able to travel at least 50% of the time to multiple locations, sometimes on short notice.
• Strong communication skills with both technical teams and non-technical users.
• Able to lift and rack IT equipment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.