The Role
Provides onsite infrastructure subject matter expertise across middleware, networking, servers, and databases. Investigates incidents by analyzing logs, data, triggers, and system interactions; identifies root causes; develops short- and long-term solutions; and communicates findings clearly through diagrams and presentations. Requires flexibility for overtime, shift, and weekend work, along with strong problem-solving, analytical, investigative, and process-oriented skills.
Summary Generated by Built In
Key Characteristics/Behaviors:
- Punctual - needs to be onsite everday following CB core hours; flexible - sometimes need to do OT, shifting or weekend work as needed
- Well-rounded - understands various Infra (e.g. network, middleware, servers, etc)
- Analytic/Logical thinking - can do thorough analysis/investigation to determine event triggers and scenarios; can put together pieces of information to formulate a conclusive and cohesive analysis; can read logs and interprets them meaningfully
- Data-driven / Detail-oriented - uses data in analysis; seeks trends/patterns; able to confirm/validate findings using data; uses AI and other tools to get/validate information; meticulous and has attention to details
- Presentation skills - able to explain through diagrams/illustrations; can communicate verbally effectively (explaining complex ideas/terminologies in simpler terms; uses analogy)
- Inquisitive - seeks to understand and validate things by asking the right questions; doesn't settle for just verbal confirmation or explanation but instead challenges reasoning and validates through data presented; digs deeper to get to the root cause of the issue
- Problem solver - thinks of solutions to resolve a problem (quick fix/short-term/long-term); suggests options to elicit decision; collaborates to arrive at the best solution
- Process-oriented - follows a structured way or method to investigate and solve problems
- Resourceful / 'can-do' attitude- finds ways to get things done and doesn't just stop when presented with challenges/roadblocks
Requirements
Technical:
- Middleware - IBM (ACE, Instana), WAS, APIs (TCP/IP, HTTP)
- Network / F5 Load Balancer
- Sys Ad /Server
- Database (Oracle)
Skills Required
- Experience with IBM App Connect Enterprise (ACE) and IBM Instana
- Experience with WebSphere Application Server (WAS)
- Knowledge of APIs and TCP/IP and HTTP protocols
- Experience with network infrastructure and F5 Load Balancer
- System administration and server infrastructure experience
- Experience with Oracle databases
- Ability to work onsite daily during core hours and support overtime, shifts, or weekends as needed
- Strong analytical, investigative, problem-solving, communication, presentation, and process-oriented skills
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The Company
What We Do
Your trusted business partner for IT solutions and services. Questronix has grown to be one of the largest IT solutions and service providers and systems integrator in the Philippines since 1987 that has earned awards and certificates through its focused professional team of experts
