Rackspace Technology

Infrastructure Engineer (L2)

Reposted 22 Hours Ago

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Cardiff, Wales

Hybrid

Mid level

Cloud • Information Technology • Software

The Role

Maintain and support internal IT infrastructure, troubleshoot incidents, perform routine maintenance, and ensure compliance and security within a secure cloud environment.

Summary Generated by Built In

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.

We are seeking a skilled and proactive Internal IT Infrastructure Engineer to join our UK Sovereign Cloud team.

In this role, you will be responsible for maintaining, supporting, and evolving the internal infrastructure that underpins our secure, sovereign cloud environment. You will work as part of a collaborative engineering team, ensuring the reliability, performance, and compliance of our internal systems while participating in an on‑call rota to provide out‑of‑hours support to the internal systems.

This position is ideal for an engineer who thrives in high‑trust, high‑security environments and enjoys working across a broad range of infrastructure technologies across Windows, Linux & Firewall platforms. Any experience of the UK Public Sector would be an advantage.

Must be able to pass an SC Security Check (UK Based, Passport holder 5+ yrs minimum) and potentially be willing to pass a DV security check in the future

Responsibilities

Maintain, monitor, and optimise internal IT infrastructure
Troubleshoot and resolve incidents across servers, storage, networking, virtualisation, and cloud‑adjacent systems.
Perform routine maintenance, patching, upgrades, and configuration changes in line with security and compliance requirements.
Ensure high availability and resilience of internal systems through proactive monitoring and capacity planning.
Creation of automation to ensure repeatable tasks are optimised.

Skills

Windows (must have)
Linux (must have)
Bigfix or similar (must have)
Solarwinds or similar (must have)
IT Security (must have)
Qualys or similar (must have)
Trend AV or similar (desired)
Powershell scripting or similar (desired)
Automation (desired)
Virtualisation (must have)

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#LI-LP2

Top Skills

Automation

Bigfix

It Security

Linux

Powershell Scripting

Qualys

Solarwinds

Virtualisation

Windows

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The Company

HQ: San Antonio, TX

7,509 Employees

Year Founded: 1998

What We Do

At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.