As an Infrastructure Engineer III at JPMorgan Chase within the Infrastructure Platforms team , you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.
Job responsibilities
- Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving data and systems running at scale, and ensures end to end monitoring of applications
- Apply structured problem-solving to support the design, development, and troubleshooting of moderate-complexity initiatives.
- Provide Storage SRE support across enterprise storage platforms including NetApp CDOT, Dell Isilon, Pure and Vast.
- Apply hands-on experience with NFS, SMB/CIFS, and NAS-based file storage and connectivity; working knowledge of AI Operating System (VAST) is preferred.
- Participate in a 24/7 follow-the-sun support model, primarily covering morning-to-evening hours.
- Own incident and problem tasks end-to-end—driving triage, resolution, root-cause analysis, and corrective actions—while applying operational discipline across Incident, Change, and Problem Management.
- Leverage Linux and Windows knowledge to support integrated storage/compute troubleshooting.
- Execute tasks across workstreams spanning one or more infrastructure technologies, partnering with adjacent platforms to implement modernization and issue-resolution changes.
- Analyze upstream/downstream system and data dependencies and raise mitigation actions to preserve resiliency and performance.
- Uses enterprise-authorized AI capabilities within the work environment to accelerate monitoring and capacity analysis and documentation, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies reuse-first, AI-assisted approaches to identify recurring capacity risks and improve remediation workflows, ensuring changes are validated and aligned to resiliency and security expectations.
- Formal training or certification on infrastructure engineering concepts and 3+ years applied experience
- Hands-on experience in one or more of: Storage SRE, storage engineering, integration, automation, scaling, resilience, or performance assessment
- Working knowledge of enterprise storage products (mandatory for this role)
- Working knowledge of one non-storage infrastructure technology and at least one scripting language
- Experience using enterprise-authorized AI capabilities to support infrastructure workflows, with strong validation habits and awareness of data sensitivity
- Ability to review and validate AI-assisted recommendations before implementation—escalating when uncertain and ensuring outcomes meet resiliency, security, and auditability expectations
- Ability to work through design and infrastructure problems with limited oversight
Strong written and verbal communication, with the ability to collaborate across engineering and cross-functional teams - Strong knowledge of one or more infrastructure disciplines such as: hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
- Experience with multiple cloud technologies (ability to operate in and migrate across public and private clouds)
- Experience in large-scale, highly regulated financial services or enterprise technology environments
- Familiarity with infrastructure-as-code tools and modern DevOps or SRE practices
- Exposure to performance engineering, capacity planning, or infrastructure observability and monitoring tooling
Ability to contribute to cross-functional alignment across engineering and platform teams
Prior experience contributing to enterprise-wide infrastructure platforms supporting a global organization
Skills Required
- Formal training or certification in infrastructure engineering concepts
- At least 3 years of applied infrastructure engineering experience
- Hands-on experience in Storage SRE, storage engineering, integration, automation, scaling, resilience, or performance assessment
- Working knowledge of enterprise storage products
- Working knowledge of one non-storage infrastructure technology
- Experience with at least one scripting language
- Experience using enterprise-authorized AI capabilities for infrastructure workflows
- Ability to validate AI-assisted recommendations and assess data sensitivity, resiliency, security, and auditability
- Ability to solve design and infrastructure problems with limited oversight
- Strong written and verbal communication skills
- Strong knowledge of an infrastructure discipline such as networking, databases, storage engineering, automation, scaling, resilience, or performance assessment
- Experience with multiple cloud technologies and operating across public and private clouds
- Experience in large-scale, regulated financial services or enterprise technology environments
- Familiarity with infrastructure-as-code tools and modern DevOps or SRE practices
- Exposure to performance engineering, capacity planning, observability, or monitoring tools
- Ability to contribute to cross-functional alignment across engineering and platform teams
- Prior experience contributing to enterprise-wide infrastructure platforms supporting a global organization
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical coverage and wellness resources, including mental-health support and wellness incentives, are described as comprehensive and accessible; feedback suggests income-based contributions help keep care affordable.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% of eligible pay, plus additional employer contributions in some cases, is highlighted as a strong pillar of financial security. Feedback suggests this structure is a notable advantage of the total rewards package.
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Parental & Family Support — Up to 16 weeks of paid parental leave for all parents, along with fertility, adoption, surrogacy, childcare, and family-support resources, signals a family-forward approach. Feedback suggests these programs are a standout feature of the package.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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