Infrastructure Engineer III - Site Reliability

Posted Yesterday
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Plano, TX, USA
Hybrid
Mid level
Financial Services
We’re one of the world’s biggest technology-driven companies
The Role
Supports and improves infrastructure and applications operating at scale, ensuring end-to-end monitoring, capacity management, resilience, and performance. Partners with application and infrastructure teams to identify and remediate capacity risks, supports cloud migrations across public and private environments, and applies automation, scripting, infrastructure-as-code, CI/CD, and observability practices. The role also resolves technical issues, drives meetings, and makes decisions across multiple technologies and applications.
Summary Generated by Built In

You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.

As an Infrastructure Engineer III at JPMorgan Chase within the CTC, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.
 

Job responsibilities

  • Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications
  • Resolves most nuances and determines appropriate escalation path
  • Executes conventional approaches to build or break down technical problems
  • Drives the daily activities supporting the standard capacity process applications
  • Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses
  • Considers upstream/downstream data and systems or technical implications
  • Accountable for making significant decisions for a project consisting of multiple technologies and applications
  • Adds to team culture of diversity, equity, inclusion, and respect

 

Required qualifications, capabilities, and skills

  • Obtain 3 plus years of experience working on support of products / infrastructure 
  • Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
  • Strong knowledge of one or more scripting languages (e.g., Scripting, Python, etc.)
  • Strong communications skills, verbal, written, ability to drive meetings and knowledge sharing sessions to teams 
  • Experience with multiple cloud technologies with the ability to operate in and migrate across public and private clouds
  • Drives to develop infrastructure engineering knowledge of additional domains, data fluency, and automation knowledge
  • Knowledge and hands on experience with tools like (Jira, Confluence, ServiceNow, Netcool)

Preferred qualifications, capabilities, and skills

  • Hands on experience with AWS / Azure / GCP or other cloud environments
  • Hands on experience with Terraform or other infrastructure as code technologies
  • Hands on experience with CI/CD pipelines
  • Hands on experience with Github and code reviews
  • Hands on experience with DevOps using Python, scripting for automation
  • Knowledge of Observability tools like (Grafana, Dynatrace, Apica, Splunk, etc)
  • Cloud certifications on AWS / Azure / GCP
  • Knowledge of Sight Reliability Engineering best practices
 

 
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Skills Required

  • 3 or more years of experience supporting products or infrastructure
  • Strong knowledge of at least one infrastructure discipline, including hardware, networking, databases, storage engineering, deployment, integration, automation, scaling, resilience, or performance assessment
  • Strong knowledge of one or more scripting languages, such as Python
  • Strong verbal and written communication skills, including the ability to lead meetings and knowledge-sharing sessions
  • Experience with multiple cloud technologies and the ability to operate in and migrate across public and private clouds
  • Ability and interest to develop infrastructure engineering, data fluency, and automation knowledge
  • Knowledge and hands-on experience with Jira, Confluence, ServiceNow, or Netcool
  • Hands-on experience with AWS, Azure, GCP, or other cloud environments
  • Hands-on experience with Terraform or other infrastructure-as-code technologies
  • Hands-on experience with CI/CD pipelines
  • Hands-on experience with GitHub and code reviews
  • Hands-on DevOps experience using Python and scripting for automation
  • Knowledge of observability tools such as Grafana, Dynatrace, Apica, or Splunk
  • AWS, Azure, or GCP cloud certification
  • Knowledge of Site Reliability Engineering best practices

JPMorganChase Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.

  • Healthcare Strength Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
  • Parental & Family Support Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
  • Retirement Support Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.

JPMorganChase Insights

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The Company
HQ: New York, NY
289,097 Employees
Year Founded: 1799

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

Why Work With Us

Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.

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