Infrastructure Analyst - Ramos Arizpe

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before in our 175-year history. Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
Title: Infrastructure Analyst - Ramos Arizpe
Primary Location: Ramos Arizpe
Function: Technology (CA)
John Deere is a foremost leader in the ag equipment business, and we continue to put a solid stamp on other industries. For over 150 years, the company's portfolio of groundbreaking products has grown to include industries related to and outside of agriculture, including Turf, Construction and Forestry and Wind Technologies. The image of John Deere is no longer that of a signature green tractor meandering across a field; it's been replaced with an image of acceleration, swift progress, and innovative leaping toward the company's 200th year. The product line alone serves as proof with advances in machine performance, equipment automation, fleet management, and John Deere's ongoing investment in emerging markets.
Note: All candidates should have their tax situation certificate (Constancia de Siituación Fiscal) up to date with the salary regime to be eligible for the hiring process.
Main Responsibilities

• Works on a delivery team along with infrastructure engineers and supports basic systems and Infrastructure deployment and/or maintenance to deliver functionality on a system. This entry-level role is designed to learn, grow in competence, and develop the most basic capability needed to operate effectively in this role. Works on low complexity infrastructure problems, routine changes and improvements to existing processes, with review. Delivers basic Infrastructure use-cases. The role relies on basic knowledge and experience on a single infrastructure technology (collaboration, desktop, network, server, storage, etc.) and basic understanding of relevant components & systems. Delivers infrastructure technology for multi-functional business requirements with limited interrelationship to the overall business process. May have some interaction with functional business partners on tactical issues and limited contact with suppliers. Receives guidance from Scrum Master/senior team member. Work and decisions are reviewed by supervisors before implementation.

What Skills You Need

• Complete operational tasks, data management, incident logging, reporting, systems monitoring, systems testing, and disaster recovery to support the day-to-day infrastructure and networks.
• Provide initial fault isolation and propose resolution for approval by more senior colleagues to limit and address issues promptly.
• Participate in the development of architecture blueprints for related systems.
• Support and contribute to the documentation of "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
• Perform routine website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.
• Research and suggest technical developments to improve the quality of the website/portal/software and supporting infrastructure to better meet users' needs.
• Support implementation of required security measures, such as firewalls or message encryption, monitoring performance to notify security experts of any problems.
• Explore and develop a basic understanding of external developments or emerging issues.
• Resolve complex queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring the most complex issues to others.

What Makes You Stand Out

• Computer Skills.
• IT Support.
• Define Future State/TO-BE State.
• Policy and procedures.
• Understands Customer Needs.
• Provides Technical Support.
• Troubleshoots Technical Issues.

Education

• Information technology engineering, Mechatronics Engineering.

This position will be posted for a minimum of 10 business days and unposted when a qualified pool of candidates is achieved.
Candidates must have the necessary work permits to work in the country.