Objective
In a positive and cheerful manner, support our doctors and clinical staff to provide an outstanding patient experience. This is accomplished by assisting in the smooth operation of PCLI’s computers and computer network in support of the various departments of PCLI. Computer problems frustrate everyone and your calm, cheerful voice will help lower the stress in a very stressful situation.
Reports to
IT Director
Status
Full Time (40 hours per week)
Schedule
Our normal office hours are Monday-Thursday 8:00 a.m. to 5:00 p.m.
Friday 8:00 a.m. to 1:00 p.m.
*Schedule may vary – We provide support and maintenance on systems that requires work outside the normal office hours.
Responsibilities
Duties will include but are not limited to:
•Provide Level 1 technical support services to the staff of PCLI in a manner compatible with both the smooth flow of patient services and the timely processing practice information for end-user problems and questions reported to the IT Help Desk.
•Maintain the IT Department ticketing system and knowledge database containing problems and resolutions.
•Develop and maintain a working knowledge of key systems and programs used in all PCLI facilities, the purpose they serve, and their importance in company functions.
•Configure and install new computer hardware or software for use with the corporate network and computer medical equipment. Install and maintain new communications or audio/visual equipment. This may include travel to any PCLI branch.
•Assist with the day-to-day management of the computer systems including maintenance of computers, printers, and other IT Department responsible equipment.
•Other duties as required by the IT Director.
•Travel REQUIRED (can be up to a week at a time) with transportation in company vehicles and aircraft.
Skills Required
- Proficient in Microsoft Windows Desktop Operating systems
- Ability to learn independently from manuals and/or experimentation
- Excellent written and verbal communication
- Excellent organizational skills
- Pleasant, cooperative, caring attitude
- The ability to work with a team to set and achieve common goals
Education/Experience
Any combination of education and experience providing the required skill and knowledge for
successful performance of the responsibilities. Typical qualifications would be equivalent to:
• High School Diploma or GED
• Two years of previous computer support experience
• Computer certification examples: A+, Network +, MCP
• MCSA Certification preferred
• Associate’s degree in computer science or computer related field preferred
Physical Abilities
• Answer telephone
• Use keyboard
• Climb stairs
• Lift up to 75 pounds
• Sit for extended periods of time
• Ability to work long hours
• Ability to drive a vehicle
• Ability to fly in small aircraft
Benefits
- Profit Sharing
- 401(k) Plan with generous 50% company match
- Section 125 Flexible Spending Account (FSA)
- Medical/Vision/Dental
- Paid Holidays
- Personal Time Off
- Group Life Insurance Policy
- Voluntary Term Life Insurance
- LifeBalance Employee Assistance Program
- Bereavement Leave
- Eligible for free refractive surgery
*Driving record and background check upon offer for employment*
Skills Required
- Proficient in Microsoft Windows Desktop Operating Systems
- Two years previous computer support experience
- High School Diploma or GED
- A+ certification
- Network+ certification
- MCP certification
- MCSA certification
- Associate's degree in computer science or related field
- Excellent written and verbal communication skills
- Excellent organizational skills
- Ability to learn independently from manuals and/or experimentation
- Able and willing to travel to branches, including multi-day trips; drive company vehicles and fly in small aircraft
- Ability to lift up to 75 pounds, climb stairs, sit for extended periods, answer telephone, use keyboard, and work long hours
- Pleasant, cooperative, caring attitude and ability to work on a team
What We Do
Pacific Cataract and Laser Institute specializes in cataract surgery and LASIK laser vision correction. With 18 locations across six states, the organization is regarded as one of North America’s most experienced eyecare facilities. Founded in 1985, PCLI's team of experts has performed over 900,000 microsurgeries, focusing on providing world-class care and the best possible outcomes for patients who entrust them with the care of their vision.
