Information Technology Manager

Rochester, NY   |   Full-time, exempt   |   $93,500–$117,500 annually

A teacher opening a lesson, a student checking a class schedule, and a program team preparing to meet with families all count on technology that works when they need it. As our IT Manager, you’ll lead the team that makes that possible across Education Success Network, The Norman Howard School, and EnCompass: Resources for Learning.

Reporting to the CEO, you’ll help decide where we invest in technology and stay hands-on with the systems our staff use every day. One day you might discuss a network upgrade with leadership. The next, you might coach a team member through a tough issue or help school staff prepare for the first day of classes.

What you’ll do

• Work with school and program leaders to set technology priorities, develop the long-term plan, manage the IT budget, and oversee vendors and licensing.
• Supervise and develop IT staff. Keep networks, Wi-Fi, devices, servers, and audiovisual equipment reliable across multiple locations.
• Administer Microsoft 365, including Entra ID, Exchange, Intune, Teams, SharePoint, Defender, and Purview.
• Guide cybersecurity practices using the NIST Cybersecurity Framework, support New York Education Law § 2-d requirements, and test recovery plans.
• Help school staff use Blackbaud for schedules, reports, grade submissions, and school-year setup.

What you’ll bring

• At least five years of progressively responsible IT experience across networks, servers, cloud services, endpoints, and cybersecurity, plus at least two years of supervisory experience.
• Working knowledge of Windows, ChromeOS, and iOS, experience managing projects and budgets, and the ability to explain technical issues clearly.
• A related bachelor’s degree is preferred. We consider equivalent combinations of education, technical training, certifications, and experience. K–12, nonprofit, or multi-site experience is a plus.

This role requires reliable transportation for local travel, 24/7 on-call availability for critical incidents, and occasional evening or weekend work.

What we offer

Organization Employee Benefits

• 6% employer match for retirement savings upon hire.
• Healthcare plans for individuals starting at $0.
• HSA with employer contributions.
• Paid holidays and a generous PTO package.

Ready to join the team?

Apply today to lead IT at Education Success Network. We’d love to hear how you’ve helped people solve problems with technology and what you’d bring to our work with students and families in Rochester.

Commitment to DEI

It is our pledge to nourish an organizational culture which strives to:

• Embrace diversity in all forms and structure policies and practices to increase representation of qualified individuals who reflect the communities we serve.
• Prioritize equity in employment, compensation, promotion, and professional development.
• Increase access to quality services, educational and economic opportunities, and lifelong success for students and families.
• Value the unique backgrounds and experiences of each person we employ and serve.
• Cultivate a work environment where all people feel safe to express ideas.

Key Words:

IT Manager, Information Technology Manager, IT Operations Manager, IT Infrastructure Manager, K-12 technology, school IT, nonprofit IT, Microsoft 365, Entra ID, Microsoft Intune, network administration, cybersecurity, Blackbaud, student information systems,