Job Overview
We are seeking a motivated and detail-oriented IT Support Associate to join our growing team. This entry-level role is ideal for someone passionate about technology and eager to provide hands-on support to end-users. You will be the first point of contact for IT-related issues, ensuring smooth day-to-day operations across the firm. This hybrid role will be in the office 3 to 5 days a week and work from home the remaining days.
Responsibilities
- Provide first-level technical support to staff via phone, email, and in-person
- Troubleshoot hardware, software, and network issues on Windows-based systems
- Follow documentation to set up and configure laptops, desktops, printers, and mobile devices
- Assist with onboarding and offboarding of employees, including account setup and equipment provisioning
- Maintain inventory of IT equipment and software licenses
- Document support issues and resolutions in the help desk ticketing system
- Collaborate with senior IT staff on system upgrades, patches, and projects
- Support Azure virtual desktops and troubleshoot connectivity
- Ensure compliance with firm-wide IT policies and security protocols
Requirements
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent experience
- 1 or more years of experience in a help desk or IT support role
- Comfortable providing IT support for a remote working environment with different time zones
- Strong understanding of Windows OS, Microsoft 365, and basic networking concepts
- Willingness to learn and grow within the IT field
- Occasional overtime and weekend hours during busy season (Jan-April & August-October)
- Excellent problem-solving and communication skills
- Ability to prioritize tasks and manage time effectively
- Customer-focused mindset with a desire to help others
Preferred Requirements
- Familiarity with Active Directory, Azure Virtual Desktops, remote support tools, and ticketing systems
- Experience in a professional services or accounting firm environment
About Us
Topel Forman is a leading certified public accounting firm in the Midwest and the Denver region providing a wide range of attest, accounting, tax, advisory, and consulting services to individuals, professionals, closely-held and family-owned businesses and corporations. At Topel Forman, you’ll find the high level of talent and expertise you’d expect from a larger firm, but with the accessibility and collaboration that are usually only available at a smaller organization. You can expect to work directly with clients, senior-level management, and partners with knowledge of various disciplines. A proactive, hands-on approach to our clients allows you to grow in your expertise and advance in your career. For more information on Topel Forman, please visit our website at www.topelforman.com.
Benefits
- Competitive salary with the range of $60,000 to $70,000, with annual merit increases
- To learn more about our firm and benefit offerings, please visit our careers page.
Hybrid Work Internet Policy
Internet requirements for working hybrid: We require an internet plan with the following minimum upload and download speeds for best connection: 100+ Mbps download and 20+ Mbps upload. Home Wi-Fi should be password protected.
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What We Do
Topel Forman is a Chicago and Denver-based certified public accounting firm serving individuals and professionals to family-owned businesses and corporations, providing accounting, tax, attestation, family office, and advisory services.
Topel Forman has been recognized as a leading tax and accounting firm through Inside Public Accounting as a Top 200 Firm for the second year in a row and a Best of The Best Firm for the third time in four years.
A 2022 and 2023 winner of Top Workplaces in Chicago, we live by our values of flexibility, integrity, respect, and excellence. Here you will find the highest level of talent and expertise, along with leadership that cares. Our inclusive culture provides access to professional growth and collaboration, offering a dynamic and engaging work experience. We are dedicated to offering world-class service to our clients and a top-level professional experience to our employees. We offer a robust benefits package, including well-rounded fringe benefits and a flexible work environment.
The Firm is also an independent member firm of Moore North America and a regional member of Moore Global Network Limited, an association of more than 260 independent firms worldwide.
You can learn more about our open positions on our website: www.topelforman.com/careers.
Our offices are based in Chicago and Denver, and we are currently hiring remote and hybrid positions in audit, tax, and family office services.
Investment advisory services are offered through Avantax Planning Partners℠. Commission-based securities products are offered through Avantax Investment Services℠, Member FINRA (finra.org), SIPC (sipc.org). Insurance services offered through licensed agents of Avantax Planning Partners. The Avantax entities are independent of and unrelated to Topel Forman, LLC. Please visit www.avantax.com/social_policy for more information
