Responsibilities
- Lead by example using a servant leadership approach, prioritizing team success and growth.
- Foster collaboration and a positive team culture.
- Actively participate in ticket resolution while mentoring team members.
- Manage and respond to tickets in Zendesk.
- Track and report help desk metrics (response times, resolution rates, SLA compliance).
- Ensure proper documentation and escalation of issues.
- Set up and configure Windows laptops and desktops (no Mac support).
- Troubleshoot Office 365 applications and resolve user issues.
- Create and remove user accounts in Azure Active Directory and related systems.
- Support remote access via Azure Virtual Desktop (AVD).
- Provide assistance with Adobe Suite and accounting firm applications: Engagement, Axcess, Suralink, Thomson Reuters Fixed Assets, Fieldguide, and Deltek
- Maintain SOPs for help desk operations.
- Ensure adherence to IT security and compliance standards.
Requirements
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
- 2+ years in IT support or help desk leadership. Prior experience in an accounting firm strongly preferred.
- Proficiency in Windows OS, Office 365, Azure, and AVD.
- Familiarity with Zendesk ticketing system.
- Experience with listed accounting firm applications.
- Strong communication and servant leadership qualities.
- Ability to work collaboratively and lead from the front.
Preferred Certifications
- ITIL Foundation
- CompTIA A+ or Network+
- Microsoft Certified: Modern Desktop Administrator Associate
Benefits
- 3 weeks paid vacation, wellness days, and holidays.
- Business Casual dress code.
- Fitness membership discounts.
- Continuing education opportunities.
- Competitive salary and bonus program.
- 401k with match.
- Comprehensive medical, dental, and vision coverage.
- Tuition and certification reimbursement.
- Cell phone reimbursement.
- Volunteer days.
- Coaching and mentoring programs.
- Social events.
If you are interested in our award-winning corporate culture, excited for our best-in-class total rewards package and ready to take your career to the next level with a growing organization, consider joining our team!
At Moore Colson, we are a business based on ethics and integrity. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment.
To be considered for this position, candidates must be legally authorized to work in the United States on a permanent basis. Moore Colson does not sponsor employment visas, including H‑1B or other work authorization.
Skills Required
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- 2+ years in IT support or help desk leadership
- Proficiency in Windows OS, Office 365, Azure, and AVD
- Familiarity with Zendesk ticketing system
- Experience with listed accounting firm applications
- Strong communication and servant leadership qualities
What We Do
ENVISION MORE Headquartered in Atlanta, Georgia, Moore Colson is one of the largest independent accounting and advisory firms in the United States. What began as a small business in the Southeast has become one of the largest independent accounting firms in the United States. Our organic growth throughout the past 40 years is a testament to our commitment to client success, embracing a forward-thinking approach that places us not just as advisors but as dedicated partners. THE MOORE COLSON DIFFERENCE Our non-book-of-business model pairs you with the right experts to drive success and innovation, whether you’re in construction, healthcare, technology, or any of the other industries we serve. Trust our dedicated teams to bring personalized industry-specific insights to your business. THE POWER OF AN INDEPENDENT FIRM Our clients value working directly with decision-makers who prioritize long-term relationships over short-term profits. Without pressure from outside investors, we remain focused solely on your success and what matters most to your business. GROW WITH US For 40 years, we’ve empowered businesses, individuals and our own team members to grow. Become a part of Moore Colson and open the door to countless opportunities for your personal and professional development. We foster a collaborative environment, empowering you to share your ideas and shape your career path. Contribute to meaningful projects that fuel your passion and leave a lasting impact on our firm and clients. RECOGNIZED WITH PRIDE We don’t do it for the awards, but we’re grateful to be acknowledged for our passion and dedication. • Accounting Today Top 15 Regional Leader (Southeast) • Atlanta Business Chronicle Top 20 Largest Accounting Firm • INSIDE Public Accounting Best of the Best Firm • INSIDE Public Accounting Top 200 Accounting Firm • USA Today America’s Most Recommended Tax and Accounting Firms
