The Role
Provides first-level IT support for workstations, software, printers, AV equipment, user accounts, networks, and remote users. Configures Mac and Windows workstations, manages hardware and software inventories, documents troubleshooting, supports creative applications, and escalates complex issues. Works onsite with creative teams and assists with office and edit bay upkeep, including occasional after-hours support.
Summary Generated by Built In
Job Title: Information Technology (IT) Associate - Temporary Role
Summary
ZEALOT is an award-winning creative advertising agency, crafting bold print, digital, television and film campaigns that captivate audiences. Our team thrives on creativity and collaboration, and behind it all is a strong IT backbone that keeps us connected, secure, and productive!
Job Description:
We’re looking for a tech-savvy, enthusiastic Information Technology (IT) Associate to fill a temporary IT department need.
You’ll provide frontline support for team members, assisting with everything from desktop troubleshooting and software support to basic network maintenance. This position is ideal for someone who wants practical experience in a creative environment.
Responsibilities & Duties:
Summary
ZEALOT is an award-winning creative advertising agency, crafting bold print, digital, television and film campaigns that captivate audiences. Our team thrives on creativity and collaboration, and behind it all is a strong IT backbone that keeps us connected, secure, and productive!
Job Description:
We’re looking for a tech-savvy, enthusiastic Information Technology (IT) Associate to fill a temporary IT department need.
You’ll provide frontline support for team members, assisting with everything from desktop troubleshooting and software support to basic network maintenance. This position is ideal for someone who wants practical experience in a creative environment.
Responsibilities & Duties:
- Provide first-level technical support for workstations, software, printers, TVs, and AV equipment
- Respond to and resolve helpdesk tickets (hardware/software issues, login problems, network connectivity, etc.)
- Set up and configure new employee workstations (Mac and Windows), email accounts, and user access
- Assist in managing and maintaining software licenses and hardware inventory
- Support remote users with JumpDesktop, Zoom, and Office365/Google Workspace
- Work with creative departments to troubleshoot high-performance software (Adobe Creative Cloud, DaVinci Resolve, Cinema 4D, etc.)
- Escalate more complex issues to the Systems Engineer
- Document troubleshooting steps and update internal knowledge base
- Provide occasional after-hours or weekend support for high-priority projects
- Work alongside the Operations department to ensure office and edit bay upkeep
- 2+ year/s of experience in a technical support or IT internship role
- Basic knowledge of macOS and Windows environments
- Familiarity with Office 365, Google Workspace, and common SaaS Tools
- Understanding of basic networking concepts (IP, DNS, Wi-Fi)
- Excellent communication and customer service skills
- Ability to work independently and prioritize multiple support requests
- A passion for technology and eagerness to learn new tools
- Proactive attitude with a team-player mindset
- Ability to uphold a professional demeanor
- Capable of lifting up to 50 lbs
- Knowledge of media/creative workflows and applications (Adobe Premiere, After Effects, Photoshop, Resolve, etc.)
- Familiarity with MDM tools (e.g., Jamf, Intune, Kandji) and/or directory platforms such (Active Directory, Entra, JumpCloud, etc.)
- Exposure or knowledge of post-production equipment (speakers, mixers, Blackmagic/AJA IO devices, TVs)
- The target hourly rate range is $25.00 to $28.00. Final compensation may vary based on candidate experience and skillset.
- Located in our NYC office this role will work onsite Monday through Friday (five days/week).
- This role will be payrolled and employed through a third party employer and with an approximate assignment of three months.
Skills Required
- 2+ years of experience in technical support or an IT internship role
- Basic knowledge of macOS and Windows environments
- Familiarity with Office 365, Google Workspace, and common SaaS tools
- Understanding of basic networking concepts, including IP, DNS, and Wi-Fi
- Excellent communication and customer service skills
- Ability to work independently and prioritize multiple support requests
- Passion for technology and eagerness to learn new tools
- Proactive attitude and team-player mindset
- Ability to uphold a professional demeanor
- Ability to lift up to 50 pounds
- Knowledge of media and creative workflows and applications such as Adobe Premiere, After Effects, Photoshop, or Resolve
- Familiarity with MDM tools such as Jamf, Intune, or Kandji
- Familiarity with directory platforms such as Active Directory, Entra, or JumpCloud
- Exposure to post-production equipment such as speakers, mixers, Blackmagic or AJA IO devices, and TVs
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The Company
What We Do
Zealot is an award-winning creative marketing company specializing in theatrical trailers, digital content and network creative for the entertainment industry. We work with studios, networks, and producers to create award-winning marketing campaigns. We started in 1998 in Sydney, Australia. Since then we’ve expanded to London, New York, and Los Angeles. Our business is founded on two key principles: creative excellence and client service. Our strength is in our staff and we have a rich pool of creative talent; a staff of writers, producers, designers and editors with a burning passion for the industry and a determination to achieve outstanding results. We work in close collaboration with the client from initial concept to final delivery to ensure we deliver campaigns that fit with their strategic goals. Everyone asks why we called ourselves ZEALOT. Well, we’re passionate about great movies, TV and streaming, and we have a talented team of creatives ready to work on your project.
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