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The Role
Provide advanced IT support and maintenance for Navy information systems: troubleshoot hardware/software, manage servers and network infrastructure, implement security controls (STIG/RMF), support virtualization and backups, produce documentation, mentor junior staff, and drive improvements to availability, performance, and compliance.
Summary Generated by Built In
Title: Information Technology Generalist III (Mid)
Clearance Type: None
Responsibilities (including but not limited to):
- Advanced technical support: Serve as a senior resource for Navy information systems, networks, and communication infrastructure; troubleshoot complex issues and implement system upgrades to improve availability, performance, and security.
- Diagnostics & maintenance: Perform advanced diagnostics, repairs, and lifecycle maintenance on hardware and software across workstations, servers, and network devices; ensure timely patching and configuration baselines.
- Network infrastructure: Support the management and sustainment of routers, switches, firewalls, wireless, and WAN/LAN components; assist with VLANs, routing, QoS, and monitoring tools.
- Security operations: Assist in implementing network security measures (e.g., access controls, patch management, vulnerability remediation), support STIG compliance, and contribute to RMF documentation and Plan of Action & Milestones (POA&M) updates.
- Server administration: Administer Windows and/or Linux server environments, Active Directory/Group Policy, DNS/DHCP, virtualization platforms (VMware/Hyper V), and backup/restore solutions.
- Documentation: Develop and maintain technical documentation, diagrams, SOPs, and knowledge base articles; ensure configuration management and change control records are current.
- Mentorship & collaboration: Mentor junior technicians, provide escalation support, and collaborate with cybersecurity, network, and application teams to drive system improvement initiatives.
- Continuous improvement: Identify opportunities to streamline operations, enhance monitoring/alerting, and increase system resilience and compliance with Navy/DoD standards.
Qualifications
- At least 4-10 years of progressive experience in IT support, advanced knowledge of computer hardware and software, strong networking skills, experience with server administration, relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified Professional).
Skills Required
- 4-10 years progressive IT support experience
- Advanced knowledge of computer hardware and software
- Strong networking skills (VLANs, routing, QoS)
- Experience with routers, switches, firewalls, wireless, WAN/LAN
- Server administration (Windows and/or Linux, Active Directory/Group Policy, DNS/DHCP)
- Virtualization experience (VMware, Hyper-V)
- Experience with STIG compliance, RMF, POA&M, patch management, and vulnerability remediation
- Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified Professional)
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