Title: Information Technology Generalist III (Mid)
Clearance Type: None
Responsibilities (including but not limited to):
- Advanced technical support: Serve as a senior resource for Navy information systems, networks, and communication infrastructure; troubleshoot complex issues and implement system upgrades to improve availability, performance, and security.
- Diagnostics & maintenance: Perform advanced diagnostics, repairs, and lifecycle maintenance on hardware and software across workstations, servers, and network devices; ensure timely patching and configuration baselines.
- Network infrastructure: Support the management and sustainment of routers, switches, firewalls, wireless, and WAN/LAN components; assist with VLANs, routing, QoS, and monitoring tools.
- Security operations: Assist in implementing network security measures (e.g., access controls, patch management, vulnerability remediation), support STIG compliance, and contribute to RMF documentation and Plan of Action & Milestones (POA&M) updates.
- Server administration: Administer Windows and/or Linux server environments, Active Directory/Group Policy, DNS/DHCP, virtualization platforms (VMware/Hyper V), and backup/restore solutions.
- Documentation: Develop and maintain technical documentation, diagrams, SOPs, and knowledge base articles; ensure configuration management and change control records are current.
- Mentorship & collaboration: Mentor junior technicians, provide escalation support, and collaborate with cybersecurity, network, and application teams to drive system improvement initiatives.
- Continuous improvement: Identify opportunities to streamline operations, enhance monitoring/alerting, and increase system resilience and compliance with Navy/DoD standards.
Qualifications
- At least 4-10 years of progressive experience in IT support, advanced knowledge of computer hardware and software, strong networking skills, experience with server administration, relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified Professional).
Skills Required
- 4-10 years progressive IT support experience
- Advanced knowledge of computer hardware and software
- Strong networking skills (VLANs, routing, QoS)
- Experience with routers, switches, firewalls, wireless, WAN/LAN
- Server administration (Windows and/or Linux, Active Directory/Group Policy, DNS/DHCP)
- Virtualization experience (VMware, Hyper-V)
- Experience with STIG compliance, RMF, POA&M, patch management, and vulnerability remediation
- Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified Professional)
What We Do
We are a provider of Information Technology (IT) professional services, software solutions and professional development training. Our core competencies evolved from leveraging IT enablers for knowledge management with an emphasis on Web Based Knowledge Portals and Portal Services, Server/System Services, SharePoint Development and System Administration and SQL Server Services. Our capabilities have expanded to include software development, technical training support and field support services. Our Mission Combine technical expertise, innovative approaches, and operational experience to solve our customers’ most complex challenges. Our Vision A corporate family driven to lead globally with innovative vision, flawless execution, continuous adaptability and a profound appreciation for the missions we serve. Guiding Principles Satisfy the customer – “Exceed expectations” Set the Example – “Be out front” Be Responsive – “Timing is everything” Persevere – “Find a way” Please also visit PTP Talent Acquisition on LinkedIn www.linkedin.com/in/ptptalentacquisition
