Title: Information Technology Generalist I
Clearance Type: None
Responsibilities (including but not limited to):
- Provide hands on support for Navy information systems, networks, and communication equipment, ensuring reliable and secure operations.
- Assist in the installation, configuration, and repair of hardware, software, workstations, and peripheral devices.
- Diagnose and resolve basic technical issues related to operating systems, applications, and network connectivity.
- Support the configuration, installation, and troubleshooting of network devices including switches, routers, and communication equipment.
- Participate in routine server maintenance tasks, system updates, and patching activities as directed by senior IT personnel.
- Deliver user support and basic training to help personnel effectively use systems and tools.
- Monitor system and network performance, reporting anomalies or potential issues to senior staff.
- Document system configurations, maintenance activities, troubleshooting steps, and issue resolution in accordance with contract and Navy standards.
- Follow established security protocols to protect data integrity, ensure compliance with cybersecurity requirements, and support incident reporting practices.
- Assist with inventory, asset management, and lifecycle maintenance of IT equipment.
- At least 0-4 years of experience in a related field.
- A minimum of four (4) years of additional relevant experience may satisfy degree requirements.
- A strong understanding of computer hardware and software, basic networking knowledge, excellent troubleshooting skills, customer service skills, and the ability to obtain and maintain a Security+ certification.
Skills Required
- 0-4 years of experience in a related field
- Four (4) years of additional relevant experience may satisfy degree requirements
- Strong understanding of computer hardware and software
- Basic networking knowledge (switches, routers, network devices)
- Excellent troubleshooting skills
- Customer service skills
- Ability to obtain and maintain Security+ certification
- Experience installing, configuring, and repairing workstations and peripheral devices
- Ability to support routine server maintenance, system updates, and patching
- Ability to document system configurations and maintenance per contract and Navy standards
What We Do
We are a provider of Information Technology (IT) professional services, software solutions and professional development training. Our core competencies evolved from leveraging IT enablers for knowledge management with an emphasis on Web Based Knowledge Portals and Portal Services, Server/System Services, SharePoint Development and System Administration and SQL Server Services. Our capabilities have expanded to include software development, technical training support and field support services. Our Mission Combine technical expertise, innovative approaches, and operational experience to solve our customers’ most complex challenges. Our Vision A corporate family driven to lead globally with innovative vision, flawless execution, continuous adaptability and a profound appreciation for the missions we serve. Guiding Principles Satisfy the customer – “Exceed expectations” Set the Example – “Be out front” Be Responsive – “Timing is everything” Persevere – “Find a way” Please also visit PTP Talent Acquisition on LinkedIn www.linkedin.com/in/ptptalentacquisition
