Job Title: Information Technology Associate
Worksite Location: 105 2nd Street, Suite 2A, Hallowell, ME 04347
Job Description
Performing regular maintenance, troubleshooting, and support for the application stack, administering enterprise Windows endpoints and systems, and providing Tier 2/3 troubleshooting
Providing support to the development and maintenance of various IT-related initiatives
Managing the Jira IT Helpdesk
Managing PC repairs and in-house maintenance, including configuring and troubleshooting LAN/WAN infrastructure using routers and switches
Creating documentation, knowledge-based articles, and training guides
Developing standard orientation kits
Conducting training sessions on software
Managing day-to-day MCD Global IT operations to ensure compliance with overall IT policies, standards, and practices
Administering cloud-based productivity and identity platforms, including user lifecycle management, conditional access policies, and identity governance through scripting automation, and administering user identities and accounts using Active Directory
Deploying and managing endpoints using mobile device management tools, including application packaging, compliance policies, and automated provisioning
Building and maintaining automated workflows using workflow automation and form-based application tools via REST API integrations
Managing permissions, site architecture, and document library structures within a collaboration platform for secure organizational collaboration
Monitoring and responding to cybersecurity incidents using endpoint detection and response tools and identity audit logs
Administering Jira, including project configuration, automation rules, workflows, and permission schemes, and managing a knowledge management platform including spaces, pages, and permissions for organizational knowledge management
May Telecommute
Minimum Requirements
Bachelor’s (or foreign educ. equiv.) Degree in Information Technology or a related field plus one (1) years’ experience in the job offered or related occupation.
Special Skill Requirements:
a. Configuring and troubleshooting LAN/WAN infrastructure using routers and switches
b. Administering enterprise Windows endpoints and systems, providing Tier 2/3 troubleshooting
c. Administering user identities and accounts using Active Directory
Base Salary: $61,838 per annum. 40 hours per week; M-F.
Skills Required
- Bachelor's degree or foreign equivalent in Information Technology or a related field
- One year of experience in the job offered or a related occupation
- Configuring and troubleshooting LAN/WAN infrastructure using routers and switches
- Administering enterprise Windows endpoints and systems and providing Tier 2/3 troubleshooting
- Administering user identities and accounts using Active Directory
What We Do
MCD Global Health is a public health nonprofit that designs, implements, and assesses high-quality, accessible, and enduring public health programs globally. They work in over 20 countries, focusing on areas such as infectious disease prevention, capacity building, telehealth, and health systems strengthening. Their mission is to improve the health and well-being of people worldwide through cost-effective and innovative public health solutions, partnering with local, national, and international organizations.
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