ISS STOXX is hiring! We are looking for a passionate individual who is eager to learn and grow within the financial services industry to join our Client Support team (Level 1). This team is responsible for delivering high-quality service to clients and acts as the primary link between clients and the organization.
If you are seeking a company that is committed to your professional development and career growth, ISS STOXX could be the perfect opportunity for you.
Responsibilities
As an Associate in the ISS STOXX Client Support team, you will primarily focus on making sure clients’ inquiries about our Index products, methodologies and calculation processes are addressed in the most efficient and professional way.
This role is highly visible within the organization as you will need to work with different teams to achieve this and deliver the best possible client experience.
You will have the opportunity to develop deep client relationships through proactive follow-ups and by onboarding new users and organizations into the STOXX Indices services.
You will also be responsible for publishing and explaining index-related announcements that will impact our clients’ investment processes.
Qualifications
Holds a degree in Finance, Economics, Mathematics, or a related field
At least 2-3 years of client support / service experience in financial services or data environment; Experience working with internal stakeholders (Technology, Operations, Product)
Proficiency in Excel, including building and maintaining macros, is a strong advantage
Strong understanding of financial markets and index products, preferred
Possesses excellent written and verbal communication skills in English
A service-oriented professional with a strong sense of ownership over client issues and a genuine interest in building long-term relationships
Proactive, driven, and maintains a positive “whatever it takes” mindset to deliver exceptional client satisfaction
Demonstrates professionalism and courtesy in all forms of communication
Eager to learn, grow, and thrive in a dynamic and evolving corporate environment
Adaptable and open to change, with a mindset focused on challenging the status quo and proactively suggesting process improvements
Highly organized, with the ability to manage multiple projects and priorities under tight deadlines
Comfortable working in a diverse, global team environment, collaborating across different cultures and regions
#LI-TG1 #STOXX #ASSOCIATE
What You Can Expect from Us
Our people are the moving force behind our work. We are committed to building a culture that values diverse skills, perspectives, and experiences. If you have the skills, passion, and drive to help us bring clarity and transparency to capital markets, we want to work with you.
Together, we can grow your career in an environment that fuels creativity, drives innovation, and has real impact.
About ISS STOXX
ISS STOXX delivers world-class research, data, and technology solutions that empower capital market participants to pursue their visions with confidence. Our expertise spans indices, corporate governance, sustainability, cyber risk, and fund intelligence, giving clients the tools they need to uncover opportunities, manage risks, and navigate evolving regulations. We are made up of 4,000 professionals operating across 20 countries and serving approximately 5,000 clients, including many of the world’s leading institutional investors. Our scale and reach give us deep market knowledge, while our innovative methodologies allow us to offer our clients tailored insights that drive impact and success.
ISS STOXX Indices, including the renowned STOXX and DAX families, sets the standard for rules-based, transparent, and liquid benchmarks and indices. Our ready-made products and customized solutions are used by sophisticated institutional investors, ETF issuers, and providers of derivatives and structured products.
Visit our website: https://www.iss-stoxx.com/
View additional open roles: https://www.iss-stoxx.com/about/careers/
ISS STOXX is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.
Skills Required
- Degree in Finance, Economics, Mathematics, or related field
- At least 2-3 years of client support/service experience in financial services or a data environment
- Experience working with internal stakeholders (Technology, Operations, Product)
- Proficiency in Excel, including building and maintaining macros
- Strong understanding of financial markets and index products
- Excellent written and verbal communication skills in English
- Service-oriented with strong ownership over client issues and relationship-building mindset
- Ability to manage multiple projects and priorities under tight deadlines
- Comfortable working in a diverse, global team and collaborating across regions
ISS (Institutional Shareholder Services) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ISS (Institutional Shareholder Services) and has not been reviewed or approved by ISS (Institutional Shareholder Services).
-
Retirement Support — Retirement plans include a notably strong 401(k) match with a Safe Harbor contribution that stands out within the package. The retirement offering is regarded as a highlight relative to other elements of total rewards.
-
Leave & Time Off Breadth — Paid time off, paid holidays, and parental leave are substantial components of the package. Time-away benefits are often described as a standout compared with other facets of compensation.
-
Healthcare Strength — Medical, dental, and vision coverage are comprehensive within the standard package. Health coverage is generally viewed as solid, albeit characterized as middle of the road in some descriptions.
ISS (Institutional Shareholder Services) Insights
What We Do
Founded in 1985, Institutional Shareholder Services group of companies (ISS) empowers investors and companies to build for long-term and sustainable growth by providing high-quality data, analytics and insight. ISS, which is majority owned by Deutsche Bourse Group, along with Genstar Capital and ISS management, is a leading provider of corporate governance and responsible investment solutions, market intelligence, fund services, and events and editorial content for institutional investors and corporations, globally. ISS’ 2,200 employees operate worldwide across 29 global locations in 15 countries. It’s approximately 3,100 clients include many of the world’s leading institutional investors who rely on ISS’ objective and impartial offerings, as well as public companies focused on ESG and governance risk mitigation as a shareholder value enhancing measure. Clients rely on ISS’ expertise to help them make informed investment decisions.
