Income Specialist - Wealth Operations

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

About This Job

The main purpose of this job is to support the accurate and timely processing of income-related transactions and account activity for client accounts. This includes monitoring, researching, reconciling, and posting income while ensuring accurate account maintenance, exception resolution, and compliance with established procedures.

Work Schedule

• Monday - Friday 7:00 AM - 5:00 PM

Essential Functions

• Monitor incoming wire and ach deposit accounts (DDA) for receipt of payments to ensure they are accurately applied to client accounts on a timely basis.
• Monitor and balance shadow accounts from the trust system to the custodian system.  This includes resolving exceptions as noted daily.
• Generate and distribute past due payment reports to front office personnel to enable collection of funds due to client accounts.
• Reconcile non-depository asset records between tracking and trust systems, researching and resolving exceptions to ensure accurate account maintenance
• Execute vault deposit and withdrawal transactions, ensuring accurate processing and compliance with established procedures and controls
• Monitor income activity to ensure funds are accurately and timely posted to client accounts
• Monitor receipt of income payments and ensure funds are accurately applied to client accounts in a timely manner
• Track and escalate missing or past due income to appropriate business partners to support timely collection and posting
• Communicate income-related status updates clearly with internal business partners and leadership
• Resolve identified exceptions to support accurate and timely client account updates
• Monitor and balance account records, research out-of-balance conditions, and resolve exceptions timely
• Monitor income exception reports and resolve discrepancies to support accurate account processing
• Post received income to client accounts in accordance with required timing and processing procedures
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Ability to recognize the critical impact of accurate processing and how it affects downstream processes
• Good analytical and critical thinking skills with ability to solve challenging issues and make decisions
• Ability to communicate with various levels of business partner leadership
• Ability to work independently, prioritize and perform varied assignments with frequent distractions
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and good collaborator with good written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that aligns with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook  

Education & Experience

• Associate’s degree or equivalent combination of education and experience required
• 2+ years of Financial Services Industry related experience with securities knowledge preferred

*Hybrid Schedule: In office a minimum of 2 days per week

**Level of role is determined by knowledge, experience, skills, abilities, and education

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Income Specialist - Wealth Operations or Senior Income Specialist - Wealth Operations level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $19.00 to $24.50 per hour.

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#LI-Hybrid

Must be eligible to work in the US without sponsorship now or in the future.

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

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