Income Management Officer

PLEASE ENSURE YOU READ THE APPLICATION PROCESS BELOW

Salary: £42,221
Grade: Level 3, Zone 2
Location: Dennis Geffen Annexe, N1C 4DG
Contract Type: Permanent 
Hours: 36, Full Time 
Closing date: Monday 3rd August 2026; 23:55

About Camden 

Camden is changing on the inside to make life better for everyone. Because we're not just home to the UK's fast-growing economy. We're home to the most important conversations happening today. And we're making radical social change a reality so that nobody gets left behind.  

What You’ll Be Doing / How You’ll Be Involved

As an Income Management Officer, you will hold a key technical role at the heart of our financial operations, responsible for the accurate management and reconciliation of all Council income received—handling transactions valued at approximately £950 million per year. 

This role perfectly combines high-level financial investigation with essential, day-to-day operations, where you will take the lead on managing main and specialist suspense accounts and resolving unallocated income items. You will act as the main point of contact for income queries, prepare regular reports for Heads of Finance, and manage cash-handling processes, including security collection schedules. While handling a high volume of work and ensuring strict compliance with financial regulations (like PCIDSS) can be challenging, your work is critical to maximising income and maintaining robust financial records for the Borough.

This role also requires some lifting.

This role is office based. A minimum 3 days a week in the office and more when required. 

All About You

We are looking for someone with detailed knowledge of income management, bank reconciliations, and suspense account management. You possess the analytical ability to review financial transactions, investigate discrepancies, and resolve complex queries with minimal supervision. 

You are highly organised, able to meet strict deadlines for reconciliations and year-end reporting, and comfortable explaining complex financial issues simply to both technical teams and non-finance staff. Ideally, you have a positive approach to change, a track record of implementing process improvements, and are comfortable supporting or guiding graduates and apprentices within the team.

To view the job profile in more detail please click the below link: 
http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11794503/file/document?inline

The application process: 

Complete a short application via our job portal – please ensure you also answer the below questions and include in your supporting statement at the top. If you do not answer these questions your application will not be considered. We want to give everyone the same chance to showcase their relevant skills and experience so please clearly answer these two questions, in order: 
1.Describe your experience managing and reconciling high-volume income systems or complex suspense accounts. What is your approach to investigating and resolving unallocated items?

2.Can you give an example of how you have maintained compliance with financial regulations (such as PCIDSS) or strict deadlines during a critical operational period like the financial year-end?
What We Offer  

At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.  

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details of our excellent benefits scheme. 

Inclusion and Belonging  

At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click Inclusion and diversity - Camden Careers - Camden Council for more information on our commitment.   

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.  

Asking for Adjustments  

At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.  

Please contact us on 020 7974 6655, at [email protected] or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.