About us:
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning…
We're hiring an Incident Response Manager to coordinate and manage our customers response to security incidents, ensuring they are handled in a structured, timely, and well-communicated manner.
This role acts as the central point of coordination across internal teams and the SOC provider, owning the end-to-end incident management workflow rather than hands-on technical analysis. The focus is on orchestration, stakeholder communication, action tracking, and continuous improvement of incident response processes.
This role will be suited to someone with a SOC background looking to move into an incident management-focused role, or an experiences service/operational incident manager looking to transition into security incident response.
Please note: this is a hybrid role, requiring you to work onsite at our customer's office in London 2 days per week.
Required Experience:
- Strong experience managing incidents in a structured, operational environment, ideally within a security or technology context
- Clear understanding of how incidents progress end-to-end (triage, escalation, coordination, resolution, post-incident review)
- Experience working with third-party or managed service providers, ideally in a SOC or similar outsourced model
- Excellent communication skills, with the ability to provide clear, timely updates to both technical and non-technical audiences
- Highly organised, with strong action tracking and follow-through capabilities
- Comfortable operating in high-pressure, fast-moving situations and managing multiple workstreams simultaneously
Key responsibilities & duties include:
- Coordinate the response to security incidents from initial triage through to resolution
- Act as the central lead for incident communications, meetings, action tracking, and stakeholder updates
- Manage and mature the operational relationship with the SOC provider, ensuring effective detection, escalation and response
- Ensure the right technical and business stakeholders are engaged at the right time during incidents
- Maintain clear incident reports, documentation, and post-incident reviews (including lessons learned and post mortems)
- Support the development and refinement of incident severity levels and major incident processes
- Ensure incidents are managed in line with agreed processes
- Coordinate closely with the out-of-hours incident teams, ensuring continuity and effective handovers where required
- Drive continuous improvement in incident response operations, documentation and supplier engagement
- Proactively introduce and connect key internal stakeholders with the SOC and wider incident response ecosystem
Desirable Experience:
- Background in a Security Operations Centre (SOC), either as an analyst or in an incident management capacity
- Familiarity with managed SOC models and early-stage vendor relationships
- Experience contributing to or improving incident response processes, runbooks or governance
What’s in it for you:
- An opportunity to join a fast-growing company
- Options for career advancement
- Learning and development opportunities
- Flexible working environment
- Competitive salaries based on experience
Equal Opportunity Employer:
Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.
If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!
Not for you?
Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.
P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.
At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace.
Your personal data
Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:
- Used lawfully, fairly and in a transparent way
- Collected only for valid purposes and not used in any way that is incompatible with those purposes
- Relevant to the purposes we have told you about and limited only to those purposes
- Accurate and kept up to date
- Kept only as long as necessary for the purposes we have told you about
- Kept securely
If you would like to contact us about your data, please use the following address: [email protected]
Top Skills
What We Do
We help mature organisations evolve into modern digital businesses with faster time to market, increased operational stability and security.
We offer a suite of technical services delivered by an experienced team of subject matter experts. Our services can be provided as a fully managed service or as an embedded part of your team. We focus on both short-term and long-term goals that emphasise business outcomes for our customers.
Why choose Amach:
1. Business Agility - We focus on removing your IT debt, so that your company can focus on delivering business value to your customers at pace in a secure and reliable manner.
2. Cost Reduction - We help reduce your IT costs across all domains. This includes operational costs in both cloud and your data centres, licencing, evergreening, and reducing project delivery timelines.
3. Operational Stability - We will modernise your IT systems ensuring operational stability and resilience, to ensure the end user experience for both customers and staff are enhanced.
4. Enable Innovation - By removing IT debt, we create space for your team to focus on innovation, ensuring business longevity and futureproofing. We bring both sector experience and lessons learned.
5. Security - We address the overall architecture to ensure security by convention vs configuration. We promote DevSecOps practices, so security isn’t seen to prevent teams from delivery in an efficient manner.
6. Improve Employee Experience - We create and implement your EUX strategy that adapts to a changing world, while improving security and user efficiency - resulting in improved colleague satisfaction and retention.
7. Sustainability - Achieve your sustainability goals through optimising your overall IT footprint and reducing costs.
We thrive on delivering customer value in every interaction.
If you are interested in hearing more or to see how we could help you, please get in touch [email protected]
