Context:
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect for each other, for our customers and the communities around us.
Job Description
Description:
The Incident and Problem Management service is essential for the upkeep and smooth operations of IT systems.
This service oversees all aspects of the incident management process, from evaluation to resolution. It records all issues and helps design ways to prevent similar problems in the future through problem management. The service puts into deliverable technical support teams, creates procedures to address problems, and develops solutions.
After the closure of an incident, the service transitions to problem management by initiating an investigation into the root cause or other improvements. It is responsible for all communication throughout the lifecycle of incidents and problems. Additionally, the service focuses on detecting trends and proactively addressing potential issues.
Degree in Computer Science or similar (plus)
Experience of 2 years or more in incident management
Available for hybrid work
Fluent in English (mandatory)
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What We Do
Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023. Top Employer Europe 2024
