Overview
The Change & CMDB Manager is responsible for governing the Change Management process and maintaining the integrity of the Configuration Management Database (CMDB). This role ensures changes are executed with minimal risk to the business while maintaining accurate, reliable configuration data to support incident, problem, and service management.
Key Responsibilities
Change Management
- Own and manage the Change Management process aligned with ITIL best practices.
- Chair or coordinate Change Advisory Board (CAB) meetings
- Ensure all changes are properly documented, assessed, approved, and communicated
- Enforce risk assessment, impact analysis, and change categorization (standard, normal, emergency)
- Monitor change success rates and reduce failed or unauthorized changes
- Partner with infrastructure, application, and security teams to ensure smooth execution of changes
- Revamp and mature the Change Management framework, defining future-state processes, governance, and standardization across the organization
- Drive continuous improvement of change processes and governance
CMDB Management
- Own the strategy, governance, and health of the CMDB
- Ensure accuracy, completeness, and consistency of Configuration Items (CIs) and relationships
- Define and enforce CI standards, naming conventions, and data models
- Partner with technical teams (Infrastructure, Application, Helpdesk/Desktop, InfoSec) to maintain CI data
- Implement and manage CMDB audits, reconciliation, and data quality initiatives
- Leverage discovery tools and automation to improve CMDB accuracy
Cross-Functional Responsibilities
- Collaborate with Incident and Problem Management to support impact analysis and root cause investigations.
- Support ServiceNow or ITSM platform optimization related to Change and CMDB.
- Provide reporting and dashboards on change performance and CMDB health
- Drive adoption of ITSM processes across the organization
Required Qualifications
- Bachelor's degree required
- 10+ years of overall IT experience
- 3+ years of experience in Change Management and/or CMDB management in an enterprise environment
- Strong knowledge of ITIL framework, especially Change, Incident, and Problem Management
- Hands-on experience with ServiceNow (Change Management and CMDB modules preferred)
- Experience working with infrastructure, application, and security teams
- Strong analytical, organizational, and governance skills
- Excellent communication and stakeholder management abilities
Preferred Qualifications
- ITIL or ITSM Certification
- Experience with ServiceNow Discovery, Service Mapping, or CMDB tools
- Experience in regulated environments (e.g., financial services)
- Experience driving process improvement or transformation initiatives
Success Measures
- Increased change success rate and reduced failed changes
- Improved CMDB data accuracy and completeness
- Reduced incidents caused by changes
- Improved audit and compliance outcomes
- Increased adoption of standardized ITSM processes
The base salary range for this position is $105,000 - $140,000 per year. This range reflects the minimum and maximum base salary we reasonably expect to pay for this role. In addition, this position may be eligible to participate in the relevant business unit’s incentive compensation plan, and other compensation programs as applicable. Eligible employees may participate in a 401(k) program with a generous profit-sharing contribution, medical, prescription dental, and vision coverage; life insurance; disability coverage; paid holidays; vacation; and sick time, subject to plan terms and Company policies.
About Bessemer Trust:
- Bessemer Trust is a family office, overseeing $250 billion in assets for 3,000 individuals and families of substantial wealth. Its more than 1,300 employees are singularly focused on private wealth management — disciplined investment management, sophisticated wealth planning, comprehensive family office services, and highly personalized client service.
- Established in 1907 as the family office for Annie and Henry Phipps, Bessemer Trust is in its seventh generation of ownership by the Phipps family. As a self-made entrepreneur, Henry Phipps was a founding partner and chief financial officer of Carnegie Steel.
- Bessemer Trust retains its original focus as a privately owned and independent wealth manager deeply committed to its mission of providing peace of mind to its clients. Bessemer’s adherence to putting clients’ interests first, fiduciary mindset, and highly collaborative culture are at the heart of everything the firm does.
Key Facts:
- For more than 119 years, Bessemer Trust has operated continuously in a single line of business, independently owned by one family.
- Headquartered in New York’s Rockefeller Center, Bessemer Trust has 22 offices in total. Woodbridge, NJ, is one of the firm’s largest offices, which hosts a wide range of technology and operations professionals. In addition to its sizable presence in New York and Woodbridge, the firm provides client service through offices in Atlanta, Boston, Chicago, Dallas, Delaware, Denver, Garden City, Grand Cayman, Greenwich, Houston, Los Angeles, Miami, Naples, Nevada, Palm Beach, San Diego, San Francisco, Seattle, Stuart, and Washington, D.C.
- To watch a video about Bessemer Trust’s history, click here.
- To learn more about Bessemer Trust, click here.
About Our Employee Rewards and Benefits:
- We provide exceptional rewards and benefits that are among the best in the industry, giving our people access to a wide range of options, including:
- Competitive base salary plus discretionary annual bonus for select positions
- A 401(k) plan with a generous annual profit-sharing contribution
- Personalized development and career opportunities, including tuition reimbursement support
- Comprehensive medical, dental, and vision plans with zero contributions for employee coverage
- Employee assistance (EAP) and wellness programs
- Hybrid work environment: 60% in office, 40% remote for most positions
- Paid time off and paid parental leave
- Employer-paid life insurance and short- and long-term disability coverage
- Legal services and financial wellness plans at no cost to employees
Bessemer Trust is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We encourage candidates of diverse backgrounds to apply.
Bessemer Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bessemer Trust and has not been reviewed or approved by Bessemer Trust.
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Affordable Benefits — Employee health coverage requires zero employee contributions for individual medical, dental, and vision, indicating notably low costs. Feedback suggests core insurance remains affordable alongside included EAP and wellness programs.
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Retirement Support — A 401(k) with a generous annual profit-sharing contribution is provided, complemented by employer-paid life insurance and short- and long-term disability coverage. This structure strengthens long-term savings as part of total rewards.
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Leave & Time Off Breadth — Paid time off is described as generous, starting at three weeks and rising to four weeks by year three, with paid parental leave also offered. Feedback suggests vacation and family leave policies are a notable advantage of the package.
Bessemer Trust Insights
What We Do
Privately owned and independent, Bessemer Trust is a multifamily office that has served individuals and families of substantial wealth for more than 110 years. Through comprehensive investment management, wealth planning, and family office services, we help clients achieve peace of mind for generations.
