ABOUT THE TEAM
WHAT WE ARE LOOKING FOR
• Proven experience managing a large, operationally complex and challenging frontline team is required. Experience leading supervisors/team leads as well as individual contributors strongly preferred.
• Excellent communication skills. Must be able to communicate difficult decisions clearly, rebuild trust, set expectations and create accountability.
• Strong performance-management capability: coaching, feedback, low-performer management, hiring and talent development.
• Must combine structured corporate communication with strong commercial street sense — able to engage senior stakeholders internally and speak naturally and credibly with independent restaurant owners/merchants in the field.
• Strong business ownership mindset: proactively identifies problems, diagnoses root causes and acts without waiting for direction.
• Comfortable working in a high-change / transformation environment and managing several commercial motions simultaneously.
• Strong stakeholder management across Operations, Finance, Product, Regional Growth, Grocery and Transformation teams.
• Strong commercial judgment and ability to balance growth, conversion, quality and unit economics.
• Experience with CRM, dashboards, funnel management and high-volume sales operations.
• Experience in food delivery, marketplaces, Q-commerce, retail or a similar high-volume commercial environment is a plus.
YOUR MAIN RESPONSIBILITIES
• Translate overall Selection and 3P goals into channel/team-level targets and execution plans.
• Lead, coach and performance-manage Executives/SPVs and a large sales organization.
• Build a high-performance culture; address low performance, resistance to change and quality gaps decisively and fairly.
• Own hiring, replacement, talent development and succession planning within the domain.
• Diagnose weekly performance gaps through data and turn them into clear corrective actions.
• Own Inbound conversion, productivity, merchant quality and sales quality improvement initiatives.
• Own 3P commercial performance, including 3P merchant retention, conversion and expansion campaigns.
• Partner with Operations/Finance/Regional Growth on Model Switch campaign economics, commission incentives and regional priorities.
• Ensure Grocery acquisition delivers the needs of the Grocery vertical while maintaining appropriate economics and quality.
• Ensure seller communication, scripts, commercial information and quality standards are consistently executed.
• Represent Sales confidently with senior internal stakeholders and, when required, directly with merchants in the field.
• Build forecasts, identify risks early and proactively bring solutions rather than problems.
* Take ownership from day one and grow your skills in a collaborative, international environment.
* Experience a start-up spirit with the stability of a large tech company.
* Tackle impactful challenges in local commerce using agile practices.
* Be part of a creative, focused team that values collaboration and results.
* Access a rich learning platform for continuous personal and professional development.
* Work with global experts, supported by mentoring and upskilling opportunities.
* Advance based on talent and impact — not just job titles.
* Stay connected through engaging team events, meetings, and social activities.
* Enjoy top-tier benefits.
* Balance flexibility and team bonding through our hybrid work model, including a summer remote working option.
We operate on a hybrid model, combining the efficiency of remote work with the collaboration of in-person teamwork. Teams come together on designated days to foster creativity and connection.
Skills Required
- Fluent or professional English communication skills
- Strong analytical and numerical capabilities, including KPI, funnel, forecast, productivity, and commercial economics management
- Proven experience managing a large, operationally complex frontline team
- Experience leading supervisors or team leads and individual contributors
- Excellent communication, stakeholder management, and decision-making skills
- Performance management experience, including coaching, feedback, low-performer management, hiring, and talent development
- Commercial judgment and ability to balance growth, conversion, quality, and unit economics
- Experience with CRM, dashboards, funnel management, and high-volume sales operations
- Experience in food delivery, marketplaces, Q-commerce, retail, or a similar high-volume commercial environment
- Ability to work in a high-change or transformation environment
What We Do
Trendyol Go, originally founded as the instant delivery arm of Trendyol, one of Turkey’s leading e-commerce platforms, was acquired by Uber to join forces in accelerating the future of local commerce and on-demand delivery. Born from a dynamic startup spirit and backed by Trendyol, Trendyol Go connects local merchants, couriers, and customers in real time to meet everyday needs with speed and reliability. Our on-demand platform offers instant delivery for food, groceries, and more—bringing convenience and choice right to the doorsteps of millions. As part of Uber, the world’s largest mobility and delivery technology platform, we combine local market expertise with cutting-edge technology to redefine urban delivery. We are committed to powering seamless experiences that enable customers to get what they want, when they want it, while creating flexible earning opportunities for couriers. With a mission to strengthen local commerce and foster positive impact on merchants and couriers, Trendyol Go is evolving rapidly—expanding its offerings and reach, innovating with technology, and delivering exceptional service every step of the way. Join us as we shape the future of instant delivery, one order at a time.
