The Role
Handle inbound calls and chats to identify customer needs, provide relevant solutions, follow up, resolve end-to-end queries, cross-sell products, maintain client database, coordinate with support/operations, and ensure high customer satisfaction.
Summary Generated by Built In
Key responsibilities:
1. Take inbound calls and chats to understand customers' requirements/needs
2. Connect with customers and offer them relevant solutions
3. Work on ensuring customer satisfaction at all times
4. Work on doing follow-ups with customers
5. Work on cross-selling relevant products to the customers in a way to increase the order value
6. Work on engaging the leads to drive up the sales
7. Work on handling end-to-end queries of the customer
8. Work on creating and maintaining the client's database for future follow-ups
9. Work on coordinating with the support and operations team
10. Ensure customers' needs are met
11. Understand customers' requirements/needs and help them accordingly
Requirements
Good communication . English & Hindi
Convincing skills
Negotiation skills
Customer Handling
Knowledge of MS - Office
Listening skills
Experience of handling high call volume is preferred
Benefits
1. Salary :
4LPA - 5LPA
2. Health Insurance
Skills Required
- Good communication in English and Hindi
- Convincing skills
- Negotiation skills
- Customer handling experience
- Knowledge of MS Office
- Listening skills
- Experience of handling high call volume
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The Company
What We Do
SharePal is a leading Indian rental platform providing access to aspirational lifestyle products. The company offers a wide range of gear for rent, including travel and trekking equipment, photography tools like DSLRs and GoPros, gaming consoles, and riding gear. By focusing on accessibility and affordability, SharePal empowers consumers to experience high-end products through a sustainable 'own less, live more' model.
