Discover a career where care goes both ways!
- Based in Macquarie Park, short walk from Metro Station + WFH Options
- Maximum term contract to September 2027
- 7 extra days off per year + Not for Profit Salary Packaging + Fitness Passport
- Phone based, inbound sales - Triage new business leads
- Rewarding opportunity to provide consultative advice - warm leads!
Catholic Healthcare has been recognised as one of Australia’s Best Places to Work, a reflection of the strong culture we’ve built and our commitment to the safety, health and wellbeing of our 6,000 employees. With more than 30 years of experience in care and an excellent industry reputation we recognise aged care is a constantly evolving, dynamic & growth industry. With it comes exciting opportunities to be part of a fast paced, forward-thinking and innovative purpose led organisation committed to creating a world where older people thrive.
Reporting to the Team Leader, Inbound Sales Enquiry, in this phone-based position within a small call centre, you will manage enquiries from prospective clients and their families approaching aged care for the first time, liaise with referrers and other external and internal stakeholders. For our new potential clients and their families, this can be a nerve racking and sometimes overwhelming time in their lives, your patient, empathetic yet diligent and proactive approach together with your exceptional customer service and communication skills, will assist in your success.
Your confident phone manor and solution-focussed mindset will assist you to triage and qualify leads, understand the needs of our customer and provide comprehensive and timely information in addition to gaining agreement to proceed with interest in Catholic Healthcare as their provider. You will manage the leads database in CRM to ensure all enquires are actioned and responded to in a timely manner and build and maintain strong internal and external relationships with key stakeholders.
To be considered for this position it is essential that you can type accurate detailed records and navigate multiple data bases whilst talking on the phone. In addition to;
• Previous experience in a similar customer service position
• Excellent interpersonal and communication skills, both verbal and written
• Demonstrated ability to effectively convey information and build rapport with customers
• Strong problem-solving and conflict resolution abilities, with a customer-centric mindset
• Ability to handle challenging situations with diplomacy and empathy
• Proficiency in using customer relationship management (CRM) software, as well as other relevant tools and technologies including Microsoft Office applications
• Ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organisation
• Flexibility and adaptability to accommodate changing customer needs and business requirements
• Ability to touch type while on phone
• Willingness to obtain a police Check
What we can offer you as an employee of Catholic Healthcare
• Not-for-profit tax benefits - pay less tax
• Fitness Passport - discounted gym benefits
• Paid Parental leave
• Paid Family leave, additional days off each year
• Long Service leave after 5 years
• A values-based organisation that welcomes applicants from all faiths and backgrounds
If you’re looking for a role where you can make a positive impact in a rewarding organisation like ours, we’d love to hear from you.
We review applications as they arrive, so please do not delay in applying if you are interested.
Apply Now!
IND-CHL
Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.
Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.
Skills Required
- Previous experience in a similar customer service position
- Excellent verbal and written interpersonal and communication skills
- Ability to convey information effectively and build rapport with customers
- Strong problem-solving and conflict resolution abilities
- Customer-centric mindset and ability to handle challenging situations with diplomacy and empathy
- Proficiency with CRM software and Microsoft Office applications
- Ability to type accurate, detailed records while speaking on the phone
- Ability to navigate multiple databases while speaking on the phone
- Ability to collaborate with cross-functional teams and stakeholders
- Flexibility and adaptability to changing customer needs and business requirements
- Willingness to obtain a police check
What We Do
Catholic Healthcare is a not-for-profit provider of residential aged care, home care and retirement living, alongside broader aged, health and community services. Its mission is to promote life in its fullness through Catholic-inspired care, with particular attention to older Australians, including vulnerable and disadvantaged people. The organization emphasizes holistic, person-centred care and serves people of all faiths, backgrounds and ethnicities.
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