Import/Export Planner (ONSITE)

To coordinate and process international orders to be in compliance with all regulations and legal requirements. A front line contact for customers the role is to provide exceptional service with the ability to practically apply knowledge to solve problems. The position is a focal point for international trade compliance, accurate data entry, maintenance of records and providing best in class customer service (excellence).
Perform general administration tasks as required.
*Applicants must be currently based in England or able to work on site in Chesterfield 3 days out of 5 per week without relocation support*

ESSENTIAL FUNCTIONS:
To provide the external interface with our international customers base and coordinate with internal departments to provide an exceptional service.
Coordinate the processing of orders and returned / replacement goods utilizing business systems and supporting systems with accurate data entry by adhering to key directives and standards. Customer requirements must be met within business limitations.

Liaise between freight suppliers and DC locations to organise the shipping of goods to meet our customer requirements utilizing the business systems.
Issuing payment documentation to meet the requirements of the agreed payment terms and in line with import, export and customer requirements. Open account, documentary credits and letters of credit.

Issue credit notes and non-sales billing as per the authorised procedure.
All transactions to be processed in order to meet legal and compliance requirements of international trade, Customs and GDP for active pharmaceutical ingredients. Including ensuring legal and audit documentation & retention requirements are met and readily available through collection, reporting and filing of documents and maintaining a high standard of housekeeping and archiving of all files.

Maintain the business system customer master data through following the business procedure and coordinating providing accurate compliant data. Support trade compliance and accurate order processing and reports.
Solve problems and develop solutions referring to notices, policies and procedures for guidance and using knowledge, skills and analysis to respond to external and internal customer queries and maintain effective department procedures.
Report and investigate incidents, deviations and customer complaints. Provide support and guidance for non-routine incidents.
Maintain and develop department information and systems through following the departmental processes for monitoring, and updating files, reporting improvement opportunities and documenting & maintaining departmental procedures as per the quality management system.
To be actively involved in projects for continuous improvement, cost savings and problem solving.
Provide internal sales support as required.
Provide cover for absence within capabilities and authorisation or to assist other team members with workload imbalance or critical tasks.
To perform other duties or responsibilities identified as pertinent to the job or company.

MINIMUM REQUIREMENTS:
Education:
• Higher education level preferred
• Computer skills in the latest MS Office suite including word and excel.

Experience:

3+ years office environment
• Experience with customer service and international sales order processing.
• Strong organisational & communication skills to process multiple international order types to worldwide destinations and influence others to meet compliance obligations.
• Experience in meeting KPIs and deadlines in a highly competitive international business environment.
• Previous experience in utilizing business systems ensuring that consistent and accurate data entry is available for informed business analysis and decisions. French or Spanish language skills would be highly advantageous in this role

Skills/Competencies:
• Action Oriented – energised by working hard in a challenging and dynamic business environment.
• Customer Focused – is dedicated to meeting the expectations and requirements of internal and external customers. Establishes and maintains effective relationships and gains trust and respect.
• Standing Alone – Takes on responsibility, relishes tough assignments and is able to be counted on when times are tough.

RELATIONSHIP WITH OTHERS:
UK API Import/Export Planners
All Employees
Internal business partners in Commercial, Finance, Quality, Customer Service, Trade Compliance, Global Supply Chain & Distribution Centres
External business partners in freight supply & 3rd party distribution
Normal working hours Monday – Friday day shifts
Occasional requirements to work outside normal hours and weekends

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.