About the Role
We are seeking an Implementations Lead to own Sully.ai’s EHR integration delivery. You will orchestrate agencies, EHR vendors, and internal teams to ship integrations on time with minimal engineering involvement. Technical API product experience is required. Early-stage, fast-moving startup execution is required. Healthcare background is ideal.
About Us
👏 Team from OpenAI, DeepMind, NASA, GoogleX, Tesla, and 2 physicians: 6 exits, 2 IPOs.
🔥 Our model outperforms Claude, Gemini, and GPT-4.5 on clinical benchmarks.
📈 400+ healthcare orgs signed in 16 months.
⚡️ $25M raised from YC, Amity Ventures, Sequoia scouts, and more.
🌎 $1T+ market opportunity. We’re going after all of it.
Key Responsibilities
Manage agency-led EHR integration projects end to end from scoping to production cutover
Own vendor relationships with Epic, Cerner, Athenahealth and partner ecosystems with clear SLAs
Define and track OKRs such as implemented customers without engineering involvement and time to production
Compress delivery to under 3 months by controlling the critical path and removing blockers
Build the implementation function with CS including playbooks, runbooks, and customer-facing comms
Hard Requirements
5+ years leading technical implementations or programs for API products
Proven delivery of integration projects using agencies or SI partners at scale
Early-stage startup operator who drives outcomes in ambiguity and speed
Expert project operations in Linear or Jira with dependency and risk management
Exceptional communication and stakeholder management with customers and vendors
Nice-to-Have
Ex-founder or founding team experience
Healthcare integrations across EHR, FHIR, HL7
Background in technical customer success or solutions architecture
First-Month Focus
Audit the EHR pipeline, active agency projects, and vendor access requirements
Map no-engineering implementation paths with CS and define acceptance criteria
Publish v1 implementation playbook and dashboards for cycle time and on-time delivery
Success OKRs (90 Days)
Deliver 5 new integrations to production with median time under 90 days
Implement 20–30 customers with 100% no engineering involvement for standard paths
Achieve 90% or higher on-time delivery and 95% or higher vendor SLA adherence
Culture Fit
Persistent, driven problem solver
Willing to push back on leadership to defend quality/timelines
Thrives in high-ambiguity, fast-paced startup environments
Why Join Sully.ai?
🔥 Shape the Future of Healthcare: Build category-defining partnerships that enable doctors to focus on saving lives.
📈 Early-Stage Impact: Join early and play a critical role in shaping our partnership roadmap and overall company growth.
🌎 Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment.
💰 Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference.
🏆 Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare.
Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.
Top Skills
What We Do
Superhuman medical staff that’s 10x better, 20x cheaper, and 100x faster.
