Job Summary:
The Implementation Strategist is responsible for working with customer success, support, and the product development teams to deliver an exceptional customer experience. You are responsible for the project management, software build, and testing of Moxe’s products. Working with health systems, payers, and third-party requesters on project planning and translating their business requirements into technical design. Configuring Moxe’s applications to support customer decisions and perform testing, identifying and resolving issues together with the Moxe and customer teams. Providing Moxe’s customers with a fast, efficient, and excellent implementation.
Duties/Responsibilities:
- End-to-end management and execution of Moxe’s implementations including scoping, customer resource planning, status reporting, technical build, testing, issue troubleshooting, and go-live validation
- Lead weekly customer meetings; respond to email, phone, and video communications from Moxe’s customers to support all phases of the implementation
- Based on customer design decisions, build Moxe’s software and work with support and engineering on technical setup and testing, including connectivity, content, and scenario testing
- Work to report, troubleshoot, and resolve issues that arise during testing and post-live validation; use tools to run SQL queries and interpret results
- Coordinate across internal teams to ensure the highest quality solution and customer experience is provided to all customers
- Report and escalate the status of implementations internally and externally, lead escalations to resolution
- Improve and/or create process documentation with a continuous improvement mindset
Required Skills/Abilities:
- Direct experience with implementations and/or technical support of a market leading EHR (e.g., Epic, Cerner, Meditech, Athena, Allscripts) or data exchange (e.g., API, ETL)
- Exceptional client service skills with an ability to understand complex business systems
- Solid analytical troubleshooting and technical problem-solving skills
- Working knowledge of PostgreSQL relational databases, basic SQL querying knowledge preferred
- Ability to work on multiple projects simultaneously in a fast-paced environment
- Excellent communication, presentation, and interpersonal skills
- Excellent organizational and critical thinking skills
Education and Experience:
- Bachelor degree preferred
- 3 plus years implementing software in professional services environment
- Healthcare, hospital or EHR experience preferred
Supervisory Responsibilities:
- None
Physical and or Travel Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Occasional travel as needed to support business goals
Salary Range:
- $80 - $97k USD
Who We Are:
High quality, affordable healthcare is a basic human right and at Moxe, we are committed to making it a reality. We’re on a mission to slash billions from healthcare costs. It’s no secret that the US healthcare system is rife with inefficiencies and unnecessary costs. While the rest of us have migrated to interconnected, digital platforms, healthcare still uses paper, pdfs, snail mail and fax to transmit information.
We know there is a better way to deliver healthcare. Data exchange today consists of mailing or faxing paper files and pdf'ing endless records from existing Electronic Medical records. It can take months to process and compile those records into usable data. Our platform enables providers and health plans to exchange clinical data instantly, saving the entire system (patient to provider to plan) time and money in the process.
Who are we? We’re a steadfast team of innovators, problem-solvers, and truth-seekers, dedicated to disrupting the status quo. Got the moxie to challenge the US healthcare system? Let’s talk.
Got Moxie?
Join Moxe! We’re a fast-growing company focused on making a difference in healthcare. An equal opportunity employer, Moxe is looking for passionate, inclusive team players who like to solve problems, think outside the box, and thrive in a dynamic environment. We hire great people from diverse backgrounds, and that makes us stronger. If you share our values: integrity, transparency, respect, frankness, persistence, and unity, let’s talk.
All qualified applicants will receive consideration for employment irrespective of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
To request reasonable accommodation or if you need assistance to complete the job application, contact [email protected]
Top Skills
What We Do
Moxe Health provides a clinical data clearinghouse, focused on accelerating the exchange of clinical data from all corners of the healthcare ecosystem. With a team of experienced, passionate EHR experts who understand data integration challenges, Moxe helps health systems, health plans, and HIT vendors work together.
