Implementation Specialist

Reposted 10 Days Ago
New York, NY
In-Office
Mid level
Fintech • Software • Financial Services
The #1 platform for multi-entity finance that unites both an AI-native ERP and FP&A in one place.
The Role
Lead end-to-end customer implementations, manage timelines and migrations, provide on-site training and white-glove support, partner with Product/Engineering to relay feedback, and build scalable implementation playbooks.
Summary Generated by Built In
About LiveFlow

We are building the next-generation accounting and finance platform to enable lean finance teams to run massive enterprises.

We have raised over $21M from top-tier investors including: YC, YC Continuity, Valar Seedcamp, WndrCo, Moonfire, Bradley Horowitz (VP Product, Google) and more.

We are helping thousands of companies to streamline their financial workflows and we have hundreds of 5/5 ratings on G2.

Our founding team previously worked at Europe's fastest growing fintech, Revolut.

About the Role

As an Implementation Specialist, you'll be the driving force behind how customers experience Flow. You'll own the end-to-end implementation process — from onboarding to go-live — working directly with customers to ensure they get the most out of our platform. This is a hands-on, customer-facing role where your frontline insights will directly shape the product.

What You'll Do
  • Drive end-to-end implementations of Flow, managing timelines, migrations, and configurations to get customers live quickly and confidently.

  • Be the customer's go-to person throughout the implementation journey, delivering a white-glove experience that sets them up for long-term success.

  • Spend significant time on-site with customers, providing hands-on training, guidance, and support as they transition from legacy systems.

  • Partner closely with Product and Engineering to translate customer feedback into product improvements, acting as the voice of the customer internally.

  • Build and refine implementation playbooks and processes as we scale.

What We're Looking For
  • Experience in implementation, customer success, or consulting roles — Ideally in accounting, finance, or ERP software.

  • Someone who thrives in front of customers and is comfortable being on-site regularly.

  • Strong project management instincts — you can juggle multiple implementations without dropping the ball.

  • A collaborative mindset and the ability to work across teams to get things done.

  • Comfort with ambiguity — we're building something new, and you'll help define how implementations work as we grow.

You must have fundamental Accounting knowledge to succeed in this role.

The location for this role can either be
  • New York, NY

  • Austin, Texas

  • Remote, USA

Top Skills

Erp
Flow
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The Company
HQ: New York, New York
52 Employees
Year Founded: 2021

What We Do

LiveFlow transforms the way Accounting and Finance teams work. Flow unites Accounting, AP/AR, and FP&A in one AI-native ERP, while the FP&A platform automates consolidation and reporting directly in Excel & Google Sheets. From real-time dashboards to month-end close, LiveFlow turns hours of manual work into minutes, so teams can focus on delivering strategic insights that drive business forward.

Why Work With Us

We combine real ownership with real impact! We’re transforming how finance teams work, and every team member helps shape that mission. We hire for ambition and drive over pedigree, offer global exposure, and give you the autonomy to grow fast, take initiative, and build meaningful solutions as we scale.

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