Implementation Specialist

The Company
Founded in 2015, ExpenseIn set out to make expense management easier and less frustrating, replacing time-consuming, paper-based processes with a smarter, faster solution. As we grew, we introduced new modules like invoice management, carbon reporting, and volunteer expense claims - all designed to save businesses time and hassle.

Today, we help companies in over 50 countries process more than a million expenses every month. In January 2025, we were acquired by AccountsIQ to bring even more value to finance teams. Together with the AIQ team, we continue to innovate and scale, helping businesses take control of their finances with smarter, more connected solutions.

The Role

Reporting to the Head of Service Delivery, we’re seeking a Customer Support Specialist to join the UK’s leading cloud-based expense management solution. You’ll be responsible for providing first-class support to all users of the system. Your detailed knowledge of the system, coupled with a comprehensive understanding of customer needs, will ensure that you provide a tailored and excellent service. You are passionate about showcasing your technical product knowledge in a customer-centric environment.

What you’ll be doing

• Providing first-class customer service tailored to each customer’s needs.
• Planning, managing, and educating customers as they adopt and implement ExpenseIn as their new expense system.
• Transferring customer learning and development experience into practical product external help material.
• Ensuring the Senior Implementation Specialists are kept aware of key deliverables and implementation milestones.
• Maintaining full product knowledge of services and features available to customers.
• Guiding customers on best practices of expense management and HMRC regulations.
• Be a custodian of ExpenseIn’s system and customers, ensuring the continuous evolution of Implementation processes.
• Working with our Application Support Team to help identify and resolve customer queries and issues in line with business OLAs and SLAs.
• Working with our Product Team to ensure customer feedback is reviewed regularly and that opportunities for change are identified and communicated. 
• Learning and maintaining up-to-date knowledge of the ExpenseIn Cards product, and confidently delivering Cards onboarding and training to customers as part of the implementation process.

What you’ll need

• Minimum of 2 years of Application Support or Project management experience.
• Excellent communication and customer skills.
• Sound technical knowledge.
• Experience providing customer training on-site or online.
• Strong analytical and problem-solving skills.
• Experience working within a high-pressure operational environment.
• Proficiency in all Microsoft Office applications.
• Knowledge of REST APIs and experience using data mining tools would be beneficial.

Why work with us?
As a forward-thinking, collaborative company, we combine drive, energy, and ambition with a friendly, supportive culture that encourages everyone to do their best work. With a strong focus on growth and expansion, we're poised to elevate both the ExpenseIn product and the level of service we provide to our customers. We’re looking for passionate, talented individuals to join our team as we work together to increase efficiency and add value to ordinary business processes.

Some of our perks

• 25 days annual leave + bank holidays + 1 day off for your birthday
• Service Leave
• Remote working
• Private Health Insurance
• Pension contribution (3%)

By submitting your application, you agree that AccountsIQ Group may collect your personal data for recruiting, global organization planning, and related purposes. AccountsIQ Group’s Privacy Policy explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over AccountsIQ Group’s use of your personal information.