We are looking for a technically experienced Professional Services Specialist who is passionate about delivering a high‐level custom service experience to our casino customers, both onsite and virtually through a reliable internet connection. The ideal candidate must have a strong desire to learn, grow, and share their knowledge regarding all areas of our products. You will be the face of Aristocrat Technologies playing a key role in installing, configuring, training, supporting, and troubleshooting our casino management system software.
What You'll Do
Install, support, and troubleshoot Oasis 360 Casino Management System software products.
Meet with customer representatives to plan system access rights, approval levels, and enter system configurations.
Install, configure, and troubleshoot 3rd party products to include, but not limited to, printers, scanners, and card readers.
Validate the proper operation of all equipment, system capabilities, and reports.
Deliver classroom training on Oasis 360 Management System modules and partner products.
Schedule post-installation meetings with Support, PMO, Product, and D&D to report software issues
What We're Looking For
Position requires an Associate’s Degree in Computer Information Systems, Business Administration, or equivalent experience.
Experience with training, installing, supporting, and troubleshooting software products.
Casino/gaming experience within technology or similar expertise preferred.
Must be able to handle multiple projects and tasks at one time and able to travel 17 days a month.
Must be able to obtain occupational and vendor licenses in Aristocrat’s customer jurisdictions and obtain a Passport
Company Summary
Aristocrat Interactive
Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
Up to 50%Pay Range
$22.92 - $42.57 per hourOur goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.
Additional Information
Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
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What We Do
Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 6500 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Why Work With Us
Individually we’re great, but together we’re brilliant. Our employees are the beating heart of our business and we attract the best people in the industry thanks to our unique and inspiring culture. Come and join the team and help bring joy to life through the power of play.
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