VERO
Leasing for the Future | Confidence for Today
VERO is a vertical SaaS platform, purpose-built to mitigate risk, increase leasing velocity, and consolidate vendors in the rental real estate workflow. Our cloud-native platform handles everything from applicant pre-qualification through lease execution. VERO’s proprietary technology quickly and accurately verifies financial and personal information critical to risk mitigation and lease execution. VERO creates trust and confidence in the leasing process by empowering property owners and operators to work more efficiently and profitably while simultaneously allowing applicants to maintain control of their own data and financial identity.
OUR CORE VALUES
Respect & Empathy: Empathy - the ability to understand and share the feelings of another.
Resolute: We’re obsessed with the word “why.” We challenge each other, we challenge assumptions and we challenge ourselves.
Customer Obsession: Customer centricity means we are obsessed with serving our customers needs with urgency, we are always focused on, and prioritize, solving for their pain. We are always focused, across all of our business units, on understanding their problems and optimizing to offer them solutions which they can utilize today and in the future.
Passion: We are passionate in developing unprecedented solutions to old industry problems and relentlessly push boundaries.
Execution: We believe that execution is paramount and that clearly communicated, measurable goals lead to strong, predictable outcomes. To that end, we strive to ensure that our tasks, processes, and strategies are focused on measurable outcomes, are lightweight and agile, and serve the desired outcome rather than incumber it.
HOW WE MEASURE SUCCESS
Our customer-facing teams are dedicated to ensuring that both our users (applicants/renters) and our customers (property managers) are receiving best-in-class service and getting the most value from the product. We measure success in being highly available and responsive while delivering personalized support with a high level of product and industry knowledge.
LIFE & CULTURE
We strive to create passionate and results-oriented teams filled with open-minded people that can foster an environment of growth. We believe that by democratizing access to information, we can allow good ideas to percolate from anywhere and avoid siloed thinking. We work fast, hard, and with a focus on the fine details that allow our products to be delightful.
Roles and Responsibilities
- As an Implementation Lead you will drive customer adoption by hosting Training and Q&A calls and creating how-to guides and videos.
- Communicate with executives and client site teams to understand their implementation goals and deliver Vero success.
- You need the strong ability to multi-task while staying organized and agile with project management.
- Encompass problem solving, critical thinking to maximum client satisfaction of our product and to cultivate positive partnerships with customers.
- Collaborate cross-functionally with VERO Sales, Marketing, CSMs, Product & Engineering, and Support teams to create a seamless customer journey and improve product functionality.
- You will work daily in our technology operations platforms such as Google Suite, Guru, GuideCX, Salesforce, Jira, Canva, Adobe, and Slack.
- Multi-family housing/PropTech experience is a plus.
- Project Management experience is a plus.
Key Performance Indicators
- Scheduled projects/units
- Launched Units
- Adoption Rate
- Integration set ups
- Call Backs
- NPS results
- Intake Information
- Scheduling
- Implementation related Support tickets
- Resolution Rate
- Trainings
- CSAT Result
VERO is growing. We share an excitement for best-in-class technology, serving our customers, and building unprecedented solutions for complex problems. It’s an exciting time to join VERO, and we’re looking for the best talent to help us build high-impact solutions for businesses and individuals alike.
If you are a high-performing team player who enjoys working collaboratively with others and you are willing to share and support diverse opinions, come transform leasing with us! Learn more at sayvero.com or follow us on Instagram, Twitter or LinkedIn.
What We Do
VERO offers a game-changing technology that eliminates application fraud and automates residential applicant screening and leasing. The platform enables lead to lease in less than 1 day, delivering renters, owners, and operators with unprecedented efficiency. VERO's patent-pending technology verifies critical applicant metrics which results in a quick leasing decision, VERO's modern leasing infrastructure helps customers track and close more deals for more income with less headache.
VERO’s success is predicated on its ability to use powerful financial technology to transform the antiquated – and historically painful — apartment leasing process into a frictionless experience that is as efficient and mobile-friendly as online shopping. The company’s diverse team of engineers, designers and real estate experts have combined operational real estate expertise with next-generation technology to develop a platform that brings peace of mind to renters and increases rental income for owners and operators.
By implementing VERO’s advanced financial technology, landlords, property management firms and brokers are able to provide a truly mobile solution for submitting an application and signing a lease, while reducing the amount of time it takes to turn a lead into a renter by more than 99 percent relative to the market leader.
