Implementation Specialist

Company Description

Govini transforms Defense Acquisition from an outdated manual process to a software-driven strategic advantage for the United States. Our flagship product, Ark, supports Supply Chain, Science and Technology, Production, Sustainment, and Modernization teams with AI-enabled applications and best-in-class data to more rapidly imagine, develop, and field the capabilities we need. Today, the national security community and every branch of the military rely on Govini to enable faster and more informed Acquisition decisions.

Job Description

We are seeking eager, outcome-oriented Specialists to join our Implementation team. Implementation Specialists know the ins and outs of Govini products. In conjunction with the Implementation Lead, Specialists are responsible for supporting the success of their clients; via end-user training, workflow development and configuration, problem-solving, and user support. Implementation Specialists collaborate with Implementation Leads, Govini Engagement Managers, and Product Managers to capture market demands and user needs for inclusion into Govini’s offerings.

To succeed in this job, you must understand people, care about technology, and have business acumen. You are high-energy. You want to learn everything, particularly about the most pressing national security challenges confronting the nation and how data and machine learning can help address them. You are also a natural at developing long-lasting relationships. Regardless of the topic at hand, you bring the conversation back to what matters for the end user and prioritize resources to ensure goals and needs are met.

This is a full-time team member position, working in the office at our Arlington, VA location.

This role will require up to 50- 75% of travel.

Scope of Responsibilities

• Support clients as a Govini product expert
• Collaborate with Engagement Managers to develop a comprehensive understanding of the customer’s challenges and objectives to appropriately map Govini’s capabilities and associated business benefits to address their needs
• Facilitate the successful implementation of software and data to Govini’s clients including platform onboarding, training, ongoing support, and end-user relationship management
• Address user needs through the use of Govini’s platform and creatively develop solutions to difficult user problems
• Develop and maintain documentation such as tailored user guide reference materials 
• Develop research and analytic reports in collaboration with Business Analysts
• Proactively drive utilization of the product using targeted engagement strategies
• Capture client feedback, surface problems, and elicit user requirements to support the evolution of the Govini platform

Qualifications

• U.S. Citizenship is required




Required Skills:

• Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
• Bachelor’s Degree or higher
• Understanding of key knowledge areas, such as national security strategy, federal budgeting, procurement processes, and government contracting
• Familiarity with DoD organizations and/or the National Security sector
• Tenure within the advisory services, software-as-a-service (SaaS), information services, analytic tools, or data analytics industries
• Passionate about delivering an inspiring customer experience
• Excellent verbal and written communication skills
• History of working effectively in a team environment
• Willingness to work hard, be strategic, and do the right thing for the business 




Desired Skills:

• Experience in or exposure to the nuances of a startup or other entrepreneurial environment
• 2-5 years of experience in user support or user engagement with a focus on platform and product utilization 
• Proven expertise in delivering end-user training
• Experience working directly with senior executives
• Basic quantitative skills such as Excel or R

We firmly believe that past performance is the best indicator of future performance. If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we’re eager to hear from you.

Govini is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.