Operating rooms are under pressure. Staffing shortages, increasing procedural complexity, and growing demand for care make it harder than ever for hospitals to keep perioperative teams prepared and supported.
At Incision, we help hospitals improve how perioperative teams access knowledge, learn, and perform. Incision Assist helps surgical teams work with greater confidence and consistency by providing instant access to the information they need before and during procedures. Through MySPD and Academy, we support sterile processing and perioperative professionals with practical, accredited education that strengthens knowledge and performance across the surgical pathway.
Today, hospitals in more than 20 countries use Incision to onboard staff faster, preserve critical knowledge, strengthen team collaboration, and improve operational performance.
Working at IncisionImpact & Quality: We strive for innovation and excellence in everything we do.
Learning & Growing: We share knowledge, learn from one another, and continuously develop ourselves.
Collaboration: We work together, support each other, and celebrate our successes as one team.
We are entering an exciting new phase of growth across the BeNeLux market. As adoption of Incision Assist accelerates, we are investing heavily in product innovation, AI-powered knowledge delivery, and expanding our commercial presence in one of the world's most competitive healthcare technology markets. As an Implementation specialist coordinator, your main goal is to ensure smooth and successful customer implementations, driving implementations of Assist and satisfaction through proactive management of project activities and relationships. You act as a bridge between the client’s operational team and internal stakeholders, facilitating change and knowledge transfer to maximize customer outcomes.
Your rolePreparation & Project Planning
Create and follow clear project plans with timelines for the client.
Act as the main contact person for the hospital during implementation.
Translate user needs into product improvements.
Participate in projects for technical improvements, implementation speed-up, and quality improvements.
2. Customer Onboarding & Implementation
Manage clients by implementing and building new organizations in the CMS.
Stay closely in contact with the key-users & project lead during implementation.
Escalate blockers to the CSM when needed.
Give frequent project updates to the CSM.
Attend client and internal meetings.
Participate in meetings to improve and speed up the implementation process.
3. Content, Data & Technical Delivery
Be responsible for providing the correct content for the app to increase usage.
Be responsible for organising data collection from the hospital and ensuring correct delivery to the data entry team.
Be responsible for the technical delivery of the customized app.
Manage bulk uploads to speed up the implementation process.
4. Training & Knowledge Transfer
Organize training sessions for key users and team members.
Ensure effective internal knowledge transfer.
5. Coordination Role
Coordinate the data entry team
Be responsible for the onboarding of the data entry team.
Be responsible for giving tasks to the implementation team and balancing workload.
Measure and monitor the quality and speed of the data entry team.
Be responsible for the quality of the data entry team and escalate to the team lead if improvements are needed.
6. Continuous Improvement & Other Tasks
Participate in projects as a subject matter expert, SME.
Participate in brainstorming and improvement of the product together with the Product/Tech/UX team
5+ years of experience in implementation, or customer-facing roles preferably in healthcare, SaaS, or digital health preferably hospital environment.
Experience within healthcare technology or healthcare services is strongly preferred.
Strong communication and interpersonal skills.
Ability to manage multiple stakeholders and coordinate cross-functional teams.
Experience in training and change management.
Proactive risk identification and escalation.
Comfortable delivering presentations and facilitating client meetings.
Proactive and structured.
Fluent in Dutch and English.
Temporary contract to be evaluated at the end of the contract period.
The opportunity to make a meaningful impact on the future of healthcare.
Competitive compensation, including an attractive bonus scheme.
Professional development opportunities, with room for continuous learning, training, and career growth.
A role within a fast-growing international healthtech scale-up.
Collaboration with an ambitious international team working at the intersection of healthcare, technology, and education.
A pension plan, commuting allowance, and access to OpenUp.
Regular team activities, knowledge-sharing sessions, and social events.
A modern workplace, including a laptop and home office equipment.
A diverse and inclusive workplace where everyone is valued and empowered to thrive.
Skills Required
- 5+ years of experience in implementation or customer-facing roles
- Experience preferably in healthcare, SaaS, digital health, or a hospital environment
- Experience within healthcare technology or healthcare services
- Strong communication and interpersonal skills
- Ability to manage multiple stakeholders and coordinate cross-functional teams
- Experience in training and change management
- Ability to proactively identify and escalate risks
- Comfort delivering presentations and facilitating client meetings
- Proactive and structured working style
- Fluency in Dutch and English
What We Do
Incision is a Dutch healthtech company that provides digital solutions and educational content for surgical teams to enhance performance and efficiency in operating rooms.
