KMS Lighthouse is one of the hottest up and coming tech companies working with Fortune 500 and Fortune 1000 enterprises around the world! Named the #1 knowledge management company in the Forrester Wave Report 2024, we are an industry leader in SaaS knowledge management solutions.
We are looking for a skilled Implementation Manager to join our delivery team in leading new client implementations and growth projects with our existing client base. An Implementation Manager in this role should have foundational project management experience, willingness to always be learning, and the ability to configure a SaaS to match client requirements.
Responsibilities- Manage end-to-end SaaS implementations for new enterprise clients and those of existing clients as their requirements grow (i.e. version upgrades, feature add-ons, expansions, etc.)
- Set-up, configure, and deploy the knowledge management system based on client requirements and best practices
- Define and manage project plans and timelines based on client requirements and the project scope – navigating changes as needed
- Coordinate with cross-functional teams to ensure successful delivery/go-live (i.e. Support, Development, Training, etc.)
- Actively engage with clients via virtual meetings, email, or the ticketing system
- Keep current on product releases and updates – solidifying yourself as an SME with the KMS
- 2+ years of experience implementing a SaaS solution as a Project Manager, Implementation Specialist, or similarly relevant role
- Experience in client facing environments – strong interpersonal and presentation skills
- Prior experience creating projects plan and Gantt Charts
- Ability to manage several concurrent projects at a time
- High prioritization and organization skills
- Strong communication skills both written and verbal
- Proactive problem-solver – ability to think creatively and outside of the box when needed
- Medical, Vision, Dental
- 401k + 401k Match
- 11 Paid Holidays
- PTO & Sick Days
Skills Required
- 2+ years of experience as a Project Manager implementing a SaaS
- Prior experience creating project plans and Gantt Charts
- Ability to manage several projects at a time
- Proactive problem-solver - ability to think creatively and outside of the box when needed
- Prior experience in a client-facing environment - strong interpersonal and presentation skills
- Must have strong communication skills both written and verbally
- High prioritization and organization skills
What We Do
KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. We use advanced technologies and take an innovative approach to build knowledge management solutions. Our knowledge system boosts productivity and efficiency with a powerhouse of digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time. We have a SaaS knowledge management system with native integrations to social media, product catalogs, operational systems, chatbots, virtual assistants, and open API integrations with your existing applications such as CRM, ticketing, and help desk. Lighthouse offers a rewarding KM experience for both customers and employees alike, improving loyalty and satisfaction. What’s more, we’ve built the system so that your entire team can easily navigate through it in their natural language, and adopt it effortlessly without training. Lighthouse simplifies communications, elevates customer and agent experiences, engages and inspires people. Happy agents, happy customers.
