Implementation Project Manager

Synthesis Health 

Who We Are 

We’re a mission and values driven company with tremendous dedication to our customers. Our 100% remote team, spread across the US and Canada, is dedicated to a common goal – to revolutionize healthcare through innovation, collaboration, and commitment to our core values and behaviors.  

About the Opportunity 

As an Implementation Project Manager, you will be responsible for leading the successful deployment of imaging cloud-based solutions for our customers. Managing the implementation process for a client(s), from project planning, resource allocation, to go-live and transition to support.

Key Responsibilities: 

65%: Project Planning

• Collaborates with internal and external stakeholders to define project scope and objectives.
• Manages the end-to-end implementation process, develops detailed project plans which include timelines and resource allocation, participates in implementation calls, guiding customer sites through configuration and onboarding of our platform.
• Collaborates with cross-functional teams to address client-specific needs, ensure project alignment and project progression adhering to strict timelines.
• Assists with completing security questionnaires during implementation.
• Monitors project performance and adjusts and manages expectations as necessary.
• Coordinates end user training sessions
• Ensures clients are fully equipped to utilize the system effectively
• Identify and mitigates potential project risks and issues.
• Ensures compliance with organizational policies and standards.
• Conducts post-implementation reviews to assess project success and improvement opportunities.

15%: Collaboration and Communication

• Builds and maintains strong relationships with clients.
• Leads cross-functional teams to execute project plans.
• Oversees task completion, monitors progress and ensures adherence to timelines and budgets.
• Gathers feedback from clients and internal teams to identify areas for improvement.
• Contributes to the development of best practices and process enhancements.

10%: Documentation

• Maintains comprehensive project documentation, including project plans, meeting notes, status reports, and post implementation interviews.
• Ensures clients have completed project implementation documents prior to implementation.
• Ensures finalized documents are filed within the Corporate Hub.

5%: Innovation and Process Improvement

• Assess workflows to find the most efficient ways to perform work tasks.
• Provides supervisor with actionable ideas and recommendations to increase operational efficiencies.
• Actively participates in brainstorming sessions to help create an efficient and effective workplace.

5%: Other duties

• Other duties as assigned.

Qualifications 

• Bachelor’s degree or Diploma in business, healthcare administration, product, software development or other relevant field of study.  

• 3+ years of experience in Project Management, consulting or marketing of software solutions. 
• 3+ years’ experience implementing PACS systems (preferred).

• Experience working in an agile software development environment is required. 

• Understanding of product development methodology in a regulated industry. 

• Demonstrated organizational skills, attentive to detail and multitasking. 

• Excellent written and verbal communication skills, including ability to influence decision makers across functions and tailoring information for different audiences. 

You will adhere to our company’s values and behaviors and incorporate them in your interactions with colleagues and customers.  

Values:  

1. Clinical service first. 2. Collaborate with our customers. 3. Listen, respect, learn. 4. Innovate to excel. 

Behaviors: 

1. Be nice. 2. Be creative. 3. Be honest. 4. Be helpful. 

Compensation and Benefits

Typical salary range for this position is $75,000 - $100,000. However, Synthesis participates in location-based hiring and salary ranges can be adjusted based on candidate's residence.

Other benefits include, but are not limited to: Medical, Dental, Vision, “Use as needed” vacation policy, and participation in our employee option program.

Synthesis Health is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.