At Medallion, we believe healthcare teams should focus on what truly matters - delivering exceptional patient care. That’s why we’ve built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, Medallion empowers healthcare operations teams to streamline their workflows, improve provider satisfaction, and accelerate revenue generation, all while ensuring superior patient outcomes.
As one of the fastest-growing healthcare technology companies - ranked #3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, #5 on LinkedIn's 2024 Top US Startups, a Glassdoor Best Place to Work in 2024 & 2025, and featured on The Today Show - Medallion is revolutionizing provider network management. Our CEO, Derek Lo, has been named one of the Top 50 Healthcare Technology CEOs of 2024 by The Healthcare Technology Report. Backed by $130M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, Salesforce Ventures, Acrew Capital, Washington Harbour, and NFDG, we’re on a mission to transform healthcare at scale.
We prioritize candidate safety. Please be aware that official communication will only come from @medallion.co email addresses.
As a member of the Implementation team, you will be responsible for owning and driving the Implementation phase of the customer journey, setting a strong foundation for long term success with Medallion. You will manage several projects in parallel, including top priority enterprise accounts and spanning Medallion's complete suite of services and products. You will serve as the main point of contact for your customers, project manage the end-to-end implementation process and partner with GTM, EPD, and Operations teams.
You will work with customers directly to set them up for success and advocate for their needs internally. You will also build the systems and tools to make these processes more efficient as the business grows.
This role reports to the Senior Manager of Implementation and base compensation for this role may land between $95,000 - $140,000. In addition to base salary, Medallion offers equity and benefits as part of the total compensation package. Many factors are considered when determining pay including: market data, geographic location, skills, qualifications, experience, and level.
Responsibilities:- Project Management & Issue Resolution
- Build and maintain project plans with customers, with clear milestones, owners and due dates, and hold customers and internal partners accountable to them
- Run a regular status cadence with customer executives and working teams
- Proactively project manage the implementation process end-to-end to achieve target timelines and goals
- Partner with the appropriate internal and external teams to align on key milestones and workflows
- Identify any blockers that could delay an implementation; partner with the appropriate internal and external teams to resolve
- Collaborate with internal stakeholders to define project scope, goals, and deliverables, and manage expectations throughout the customer journey
- Define scope and manage expectations throughout implementation
- Data Exchange & System Setup
- Support our largest customers as they familiarize themselves with our data model and import requirements
- Act as a customer point of contact for our technical implementation team members
- Guide customers through Medallion’s data model, field mapping and import requirements
- Customer Experience
- Ensure your customers are set up to achieve their first value with Medallion
- Be a champion of our customers; identify opportunity areas and create tight feedback loops between our customers and internal teams
- Process improvement & Collaboration
- Proactively identify gaps in current implementation process
- Drive development of processes and resources as needed to support implementation team’s goals of scalability while maintaining strong customer NPS
- Foster a culture of collaboration, accountability, and excellence within the overall project team at Medallion, promoting a positive work environment and driving team cohesion
- 5+ years leading complex, end-to-end B2B SaaS implementations, including enterprise customers
- Prior experience at a B2B SaaS startup, ideally in health tech, digital health, or healthcare operations
- Proven experience managing enterprise-level projects in a complex organizational environment, with a track record of successful project delivery
- Proven track record of leading end-to-end client implementations
- Exceptional client-facing communication: executive presence, ability to lead stakeholder calls
- Strong technical fluency: comfortable with data migrations, integrations, configuration and workflows, and able to speak precisely with engineers (no coding required)
- Proficiency with project management tools like Jira and ClickUp
- Strong problem-solving and decision-making abilities, with a focus on driving results and achieving project objectives
- Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain effective relationships with stakeholders at all levels.
- Understand how software is deployed in enterprise organizations and pair that with tight project planning and execution
- Comfortable saying no when it’s the right call for the customer or for Medallion
- PMP certification a plus
#LI-Remote
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Medallion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to [email protected]
Skills Required
- 5+ years leading complex, end-to-end B2B SaaS implementations, including enterprise customers
- Prior experience at a B2B SaaS startup, ideally in health tech, digital health, or healthcare operations
- Experience managing enterprise-level projects in a complex organizational environment with a track record of successful project delivery
- Proven track record of leading end-to-end client implementations
- Exceptional client-facing communication and executive presence, including the ability to lead stakeholder calls
- Strong technical fluency with data migrations, integrations, configuration, and workflows; ability to communicate precisely with engineers without coding
- Proficiency with project management tools such as Jira and ClickUp
- Strong problem-solving and decision-making abilities focused on achieving project objectives
- Excellent leadership, communication, and interpersonal skills with the ability to build relationships with stakeholders at all levels
- Understanding of software deployment in enterprise organizations combined with strong project planning and execution
- Comfort saying no when appropriate for the customer or Medallion
- PMP certification
Medallion Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Medallion and has not been reviewed or approved by Medallion.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, and vision with options fully covered for employees and dependent coverage available. Mental health resources and HSA options with employer contributions are also referenced.
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Leave & Time Off Breadth — Time off is portrayed as generous, with unlimited PTO alongside company holidays in a remote-first environment. Parental leave is included, though exact lengths are not consistently public.
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Flexible Benefits — Flexible, remote-first support is emphasized through monthly work-from-home and team-connection stipends plus access to coworking spaces. An annual learning and development grant further broadens the benefits mix.
Medallion Insights
What We Do
Medallion is the first solution built from the ground up to help healthcare organizations rise above regulatory complexity and offload their healthcare operations through a single, unified platform.
