Implementation/Onboarding Project Manager

The role: 

As TransVirtual continues to expand across ANZ and beyond, we are looking for a skilled and proactive Implementation Project Manager based in Sydney to lead onboarding projects for our larger enterprise clients. You’ll act as the primary point of contact post-sale—owning the delivery of successful, efficient, and scalable implementations. 

This hybrid role is ideal for someone who thrives on complexity, enjoys client-facing problem-solving, and can balance technical understanding with excellent project governance. You'll work closely with Sales, Product, and Integrations teams to translate enterprise customer needs into a seamless onboarding experience. 

Key Responsibilities: 

• Lead implementation projects for our enterprise customers, from kick-off to go-live. 

• Collaborate with Sales during handover to capture critical requirements and customer context. 

• Facilitate detailed project plans, stakeholder communications, and status updates across multiple projects. 

• Drive solution validation, UAT, and client sign-off. 

• Coordinate internal resources (e.g., Integrations, Product, Support) to ensure project success. 

• Serve as the face of TransVirtual during onboarding—building trust and acting as a strategic advisor. 

• Proactively manage risks, timelines, and change requests through structured communication and governance. 

• Support process improvement efforts to enhance the onboarding experience and streamline implementation for future enterprise deals. 

Experience & Skills: 

• Logistics industry and/or Transport Management software experience.     

• Comfortable leading client meetings and navigating ambiguity with confidence and professionalism. 

• Excellent communication and stakeholder management skills 

• 4+ years’ experience in a SaaS onboarding, implementation, or customer success role. 

• Proven ability to manage complex, multi-stakeholder projects for enterprise clients. 

• Understanding of SaaS product delivery and technical integrations is a bonus 

Sound Like You? 

If you’re ready to play a key role in our next growth chapter and enjoy leading high-impact implementation projects with enterprise clients—we’d love to hear from you. 

About TransVirtual: 

We’re a modern SaaS business delivering logistics solutions. Being a distributed business, we work really hard to connect the team ensuring visibility of business strategy, sharing OKRs and hosting company wide retros. We challenge each other to be the best and ensure we seek & provide regular feedback to maintain a positive and enjoyable workplace. 

Our team is comprised of Technology, Logistics and Growth experts and if you’re excited by the opportunity, we’d love to hear from you.