Implementation Manager

Job Description

The main role of the implementation manager is to seamlessly transition high profile healthcare clients from their previous software systems to ours.  You will work closely with internal and external resources to develop creative strategies that align a client’s needs to our solutions.  The implementation manager acts as the face of the company while engaging and introducing clients to our products.  You will be responsible for all aspects of the client’s project ensuring flawless execution of project tasks.  This job requires critical thinking, excellent communication skills, and high-quality standards.  You must be able to think quickly while juggling multiple projects in a dynamic ever-changing software environment.  Applicants should be outgoing and passionate about achieving long-term client success.  This is done by establishing and maintaining client partnerships established through hard work and trust.  There will be opportunity for travel as restrictions allow.  
 

Key Responsibilities

• Develop and maintain client relationships across a wide array of healthcare industries 
• Coordinate and execute the transition of client source data from their previous systems to our cloud-based software
• Transition and optimize previous client workflows utilizing our current software solutions
• Host and lead dedicated client training sessions covering product use and suggested workflows
• Manage and complete project tasks while collaborating with and directing internal and client-facing teams  
• Serve as the primary contact for all client related project needs
• Ensure timely execution of all project tasks in order to meet established deadlines 
• Be a solutions expert in tackling unique data, workflow, and integration challenges while staying within the scope of the project
• Develop and maintain detailed project plans with milestones, timelines, and due dates
• Schedule and host project meetings daily while transcribing meeting minutes listing key action items, statuses, and meeting summary

Desired Skills & Experience

Required Skills

• Excellent organizational and project management skills.
• The ability to provide customized training sessions based on each client's unique requirements.
• Strong verbal and written communication skills.
• SaaS
• Scope Development and Management
• Solutions expert
• The ability to manage multiple multi-phase projects while prioritizing internal project tasks
• Contribute to peer and team development 
• Ability to translate highly technical concepts to a non-technical audience
• Strong skills and experience with the Microsoft Office Suite and PDF templates
• Critical and creative thinking in collaboration with other teams and departments
• Strong technical background with basic understanding of system integrations and data management

Desirable Skills

• Experience with software implementations
• Understanding of relational databases
• Healthcare experience
• 5 years comparable experience in project or implementation management
• Experience with HL7 interfaces

Educational Requirements

• BA/BS in information systems, information technology or related field is desirable but not required
• PMP certification is desirable but not required
• RHIA certification is desirable but not required

Company Description

ASM is an industry leading, cloud-based software solution used by healthcare organizations to achieve their practitioner credentialing, privileging and performance management goals.  We have over 1,200 customers worldwide; ranging from small community hospitals to large health systems. 

We are a growing software company seeking qualified, energetic and results oriented team members.  Ideal candidates should be people looking for a long term job in a stable company.  You will be involved in cloud computing, software as a service (SaaS), data analytics, compliance and data exchange.

ASM is located in Temecula, California, a city in Southern California that offers a high quality of life with a low cost of living.  Housing prices are much lower than surrounding cities, yet Temecula remains the second safest city in the country with a population over 100,000.  Temecula also offers numerous dining and entertainment options.