Implementation Manager

Brellium's mission is a big one – to improve the standard of care across the US healthcare system. We’ve built AI-powered technology that helps healthcare providers deliver safer, higher-quality care - starting with the first real-time medical review platform built to fix clinical and compliance risks before they impact patients.
Each year, 1 in 20 people in the U.S. experiences a medical diagnostic or compliance-related mistake. Most providers lack the time, staffing, and tools to mitigate these issues - so they go unnoticed, impacting care quality and increasing clinical and financial risk.
Brellium is building the AI-powered platform that helps providers deliver safer, more consistent care by mitigating risk early and aligning patient visits with clinical best practices. Our goal is to give every provider in the U.S. the tools to deliver clinically excellent, data-driven care - at scale.
Brellium was founded in 2021. Since then, we’ve grown to serve over 250,000 providers across all 50 states who use Brellium to take better care of their patients and ensure data-driven, compliant care. We’re a Series A company with over $30MM in funding from First Round Capital, Left Lane Capital, and Menlo Ventures.

We are seeking an Implementation Manager to help our behavioral health, ABA (autism care), hospice, home health and nutrition customers implement our AI product. You will work with the C‑Suite of enterprise companies daily to help them best use Brellium.

You are a hard worker eager to contribute to cutting-edge technology and thrive in a collaborative team setting. You’re enthusiastic about joining a small, energetic team in the heart of New York City (Flatiron). You're excited about the intersection of AI and health tech and want to be part of a forward-thinking company. You are a creative problem solver with a deep understanding of people and strong communication skills. You thrive in a fast-paced, in person work environment, enjoy collaborating with both customers and engineering teams, and want to make a difference in people’s lives.

As an Implementation Manager, you will manage a strategic portfolio of healthcare customers, with a total book of business of >$0.5MM in ARR. This role requires strong enterprise relationship management skills, the ability to own technical projects from end to end, and the ability to navigate complex organizations at the executive level. Your key responsibilities include:

• Develop project plans to implement Brellium’s core offerings with our new customers by scoping their technical and clinical implementation needs, overall milestones and constraints and forecasting actionable steps towards helping our customers realize value

• Lead kickoff, implementation and go-live meetings with Clinical Teams and develop relationships with C-suite healthcare executives through regular communication and engagement

• Participate in Quarterly Business Reviews with executive stakeholders to demonstrate value and align on strategic initiatives

• Partner with the CTO and Engineering teams to influence product roadmap based on customer needs and market opportunities

• Collaborate with Marketing and Go-to-Market teams to develop compelling case studies and showcase customer success stories

• Work with Customer Success Leadership to develop and enforce best practices around implementation

• Initial implementation meetings, backlog meetings, workflow meetings & go-live meetings including prep, pre-reads & follow-ups for all

• ‘Solutioning’ for customers with technical needs including API integrations, EMR connections and new product development

• Project management for go-live process (planning & execution)

• Working with engineering + customer on clarifying requirements and implementing feedback

• Developing customer facing content for implementation meetings and knowledge base references

• Developing scalable process for customer implementation from contract signature to ‘go-live’

• 4+ years of Enterprise Customer Success or Account Management experience working with Enterprise Customers at an early stage startup or Management Consulting or Project Management experience

• Experience developing relationships with C-suite stakeholders

• Experience owning projects from end to end

• Strong customer-facing and presentation skills

• Strong organizational skills

• Enthusiasm for customer facing work & excellence in the product space

• Extreme sense of ownership

• Live in NYC, or can move within the next 30 days.

Don’t worry if you don’t tick every box, we still would like to hear from you. We are building a diverse and balanced team that complements each other while covering the critical skills and experience.

• Proven experience in software product development

• Healthcare technology or account management experience

• Prior coding or software development experience

• Hubspot (CRM) experience

• $140,000–$180,000 per year

We are committed to offering a comprehensive and competitive total rewards package, including robust health benefits, commuter benefits, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• 401(k) Retirement Savings Plan

• Equity Compensation

• Dinner Provided via DoorDash & stocked kitchen for NY employees

• Medical, Dental, and Vision coverage coverage of up to 100% premiums for you and your family

• HSA / FSA

• 11 paid holidays each year

• Unlimited PTO

• Training and professional development

• Hybrid Work Schedule (4 days onsite, 3 if located > 1 hour away)

Bias to Action: Brellium teammates do not wait to make reversible decisions or seek unnecessary approval. We quickly decide and move forward. If the decision was incorrect, we quickly reverse it and move forward.

Thinks for themselves: Brellium teammates do not take things at face value. We ask "why" until base truth is reached. If a better solution is present, Brellium teammates use it, regardless of status quo.

Negative Maintenance: The opposite of high maintenance isn’t low maintenance - it’s negative maintenance. Brellium teammates are poised under pressure, self-motivated, self-improving, self-disciplined, self-aware, and non-defensive.

Expect Excellence: We hold ourselves to exceptionally high and continuously rising standards. We strive for thoughtfulness in our decision making, and for speed and quality in our execution. We acknowledge trade-offs and communicate proactively.

Communicate with Clarity: Brellium teammates communicate concisely, directly, and purposefully. We optimize for ensuring our points are easily understood the first time.

We are aware of fraudulent job offers claiming to be from Brellium. All legitimate communication comes from brellium.com, or [email protected], and we will never ask for money or sensitive personal information as part of our hiring process. If there are any questions please direct them to [email protected]