Implementation Manager

Company Description

Mission and Impact: 

VIVIO Health, a Public Benefit Corporation, uses data and technology to deliver superior health outcomes for individuals while reducing pharmacy benefit costs for our employer customers. Our evidence-based, data-driven approach has significantly improved healthcare outcomes and reduced costs for self-insured employers and health plans since 2016. We are on a mission to revolutionize the way pharmacy benefits are delivered. 

Why VIVIO?

• Innovation: We’re not afraid to challenge the status quo. Join us in shaping the future of healthcare.
• Impact: Your work will directly impact patient care and the bottom line.
• Collaboration: Work alongside committed team members who share your passion for making a difference.
• Culture: VIVIO encourages autonomy and reliability; micromanagement is not our style.
• Growth: VIVIO is growing rapidly—so are your opportunities 

The Position: We are looking for a mission-aligned Implementation Manager- Customer Success.

As a dynamic Implementation Manager, you will play a critical role in the successful implementation and optimization of VIVIO’s programs. This role involves coordinating with various stakeholders, ensuring seamless transitions, and providing exceptional support during and after implementation. 

The ideal candidate for this role will be reliable, well-organized, and passionate about delivering exceptional customer service. As a key member of our team, you will coordinate cross-functional teams, manage project risks, and ensure the success of new launches. 

Who You Will Be Working With: 

This role is multi-disciplinary. You will work closely with the Customer Success, Sales, Member Experience, and Engineering teams. You will report directly to VIVIO’s VP of Customer Success. 

Job Description

Key Responsibilities: 

• Lead the onboarding process for new customers, ensuring a smooth transition from sales to implementation. 
• Collaborate with customers to understand their specific requirements. 
• Act as the primary point of contact for clients during the implementation phase, addressing and resolving any issues that may arise. 
• Create and maintain comprehensive documentation of client configurations, customizations, and implementation processes. 
• Work closely with cross-functional teams, including sales, product development, and support, to ensure a cohesive and positive client experience. 
• Develop detailed implementation project plans, including scope, objectives, timelines, and resources. 
• Lead and coordinate data integration with internal VIVIO teams and vendor partners. 
• Assign tasks, track progress, and ensure effective collaboration among team members. 
• Facilitate regular team meetings and provide status updates to stakeholders. 
• Assist with customer reporting and customer projects post-launch. 

Problem-Solving: 

• Identify project risks and develop mitigation strategies to address potential issues. 
• Monitor risk factors throughout the project lifecycle and adapt plans as necessary. 
• Address and resolve project challenges and conflicts promptly. 
• Oversee the execution of implementation tasks and deliverables to ensure quality and adherence to project plans. 
• Conduct project reviews and evaluations to assess outcomes and identify areas for improvement. 

Communication and Collaboration: 

• Facilitate clear, effective communication with internal teams, ensuring alignment with goals and expectations. 
• Excellent verbal and written communication and interpersonal skills. 
• Serve as the primary point of contact for project-related communication with external vendor partners and stakeholders. 
• Manage stakeholder expectations and ensure alignment with project goals. 
• Prepare and present status updates and documentation throughout implementation.

Qualifications

Required Skills and Experience: 

• At least 5 years of experience in the benefits industry (TPA or PBM). 
• Strong project management skills with the ability to handle multiple clients and projects simultaneously. 
• Bachelor’s degree in business, Pharmacy, Healthcare Administration, or a related field preferred 
• Strong organizational skills and a strong background in process. 
• Customer-focused mindset with a commitment to delivering high-quality service. 
• Proven ability to thrive in a high-volume, fast-paced, and evolving team environment. 
• Strong analytical and problem-solving abilities. 
• Occasional Travel required. 
• Experience a strong sense of ownership and confidence in meeting deadlines and maintaining communication. 
• Exceptional organizational skills with the ability to manage multiple tasks, prioritize effectively, and maintain attention to detail. 
• Proficiency in Microsoft Office Applications (Word, PowerPoint, Excel, Outlook, Teams, etc.) 

Additional Information

• Base salary $70K-$85K/year plus bonus 
• Health Benefits
• 401K employer match
• Stock Options
• PTO
• The Opportunity to work for a growing and innovative company.
• Dynamic and collaborative work environment.
• The chance to make a real impact with a Public Benefit Corporation.

VIVIO Health is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law. All your information will be kept confidential according to EEO guidelines.