You have at least 3 of years of experience in a customer-facing position, with prior experience in a technology company. You also have a strong understanding of the healthcare or payments industry. This is the team for you.
As an Implementation Manager within the InstaMed team at JPMorganChase, you will be responsible for implementing InstaMed’s solutions, directly or indirectly, with healthcare providers. You will be required to maintain strong working relationships with other personnel in Sales, Contracting, Product Management and Technical Operations. The ideal candidate will have at least 3 years of client-facing experience delivering technology solutions within the healthcare or payments industry. InstaMed is a fast-paced healthcare technology company, so the ability to learn and retain product knowledge and stay organized is critical to success.
InstaMed, a JPMorganChase company, powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed’s patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, processing payments and moving healthcare data seamlessly, and improving consumer satisfaction.
Job responsibilities
- Manage multiple concurrent implementation projects in an effective and expedient manner to ensure quality implementations for InstaMed’s customers.
- Serve as a subject matter expert on InstaMed solutions, providing technical support and guidance to internal and external stakeholders to ensure optimal performance and functionality based on the customer’s specific business needs.
- Analyze and resolve technical issues through collaboration with internal teams, ensuring high levels of client satisfaction.
- Monitor implementation activities and effectively manage customer expectations through communication and planning to ensure a positive customer experience and full utilization of the InstaMed solutions.
- Complete account setup and deliver end user training for full suite of InstaMed solutions.
- Manage escalations to quickly address concerns that come up during Implementation.
Required qualifications, capabilities, and skills
Minimum 3 of years of experience in a customer-facing position.
- Prior experience in a technology company required.
- Strong understanding of the healthcare or payments industry.
- Proven ability to manage multiple priorities simultaneously in a fast-paced environment without compromising quality.
- Detailed oriented, well organized, and driven to keep your book of business on track and updated in a timely manner.
- Ability to rapidly understand the InstaMed Platform and solutions and acquire and apply new technical and industry knowledge quickly.
- Sound judgment in setting customer expectations and managing sensitive customer situations.
- Strong communication skills, both written and verbal.
Preferred qualifications, capabilities, and skills
- Healthcare or payment experience.
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- At least 3 years of experience in a customer-facing position
- Prior experience in a technology company
- Strong understanding of the healthcare or payments industry
- Ability to manage multiple priorities in a fast-paced environment without compromising quality
- Detail-oriented, well-organized, and able to keep a book of business updated
- Ability to rapidly learn and apply technical and industry knowledge
- Sound judgment in setting customer expectations and managing sensitive situations
- Strong written and verbal communication skills
- Healthcare or payment experience
- Experience using AI-powered analytics, workflow automation, or intelligent process tools
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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