Implementation Manager (PST or MST only)

About SafelyYou

SafelyYou is an extremely mission-driven company that raised $60m in 2021 through series A and series B financing and is now rapidly scaling. Our company spun out of the UC Berkeley AI Research Lab and develops artificial intelligence to support care for those with Alzheimer’s disease, dementia, and other cognitive impairments. Alzheimer’s disease is the single most expensive disease in the US, costing an estimated $600b per year in direct and indirect costs. It affects 1 in 3 people over 85 and 1 in 9 people over 65. Our first product is focused on reducing the frequency and impact of falls, the leading cause of hospitalization for those living with dementia. We have peer-reviewed results showing up to 80% fewer falls with an average of 40% fewer falls and 80% fewer ER visits from falls. We've raised capital from top VC firms, including Founders Fund, Eclipse, Foundation Capital, and Data Collective, and the largest providers in the space are actively using, expanding, and evangelizing the service. We have also been awarded grants from the National Institutes of Health and the National Science Foundation, given the national importance of the issue – as the population continues to age, the global costs of Alzheimer’s and dementia are expected to double over the next 10 years. With fewer and fewer young people available to provide the care needed, we must find a way for technology to bridge the gap.
 

Your Role at SafelyYou

This is a remote role in PST or MST only. As our Implementation Manager, you'll take the lead in rolling out our innovative technology to an expanding portfolio of healthcare clients. This role is perfect for someone with strong project management skills, customer service, and a passion for making a meaningful difference in the healthcare industry.

• Act as the SafelyYou advocate, ensuring a smooth customer experience from the late stage sales cycle through the launch of services.
• Serve as the primary point of contact for internal and external customers, ensuring alignment on the solutions that meet their specific requirements.
• Effectively communicate with various levels of stakeholders within an account serving as the main point of contact between SafelyYou and community locations throughout implementation. 
• Successfully manage a portfolio of implementation projects to deliver results on time, on schedule, and within budgets. 
• Lead virtual and onsite tours, and travel as needed, to understand technical requirements for project planning, resourcing, logistics, and project execution for installation of sensor, networking equipment, and servers. 
• Collaborate closely with other teams, documenting and designing the Scope of Work with accurate technical and implementation details.
• Work cross-functionality with other SY departments: clinical success, account management/sales, AI, engineering, marketing, and finance to ensure customers needs are met from closed/won to go live. 
• Support communities throughout the onboarding process, coordinating and leading weekly status calls, discussing opt-in/consent strategies, creating user accounts, education and training of SY Services, and providing technical platform support. 
• Conduct weekly training sessions with communities and other stakeholders to ensure the community is ready and prepared to go live.
• Manage procurement of the needed materials per project by working with supply chain to ensure delivery of materials is within desired timeframe. 
• Actively drive projects forward and overcome daily challenges while providing the best customer experience possible.
• Maintain the highest level of communication and empathy with our customers, the residents, and installation teams to the cause of making a positive impact. 
• Training with installation vendors on expectations of the implementation and review of completed work to meet the necessary quality requirements. 
• Remote support during implementation of equipment for the installer or other remote contacts.
• Support post-implementation troubleshooting as-needed.
• Willingness to travel 25% of the time 

The Ideal Candidate

• 3+ years of experience as a Project Manager, Security Systems Project Manager, IT/Technical Implementation Manager, or a Technical Operations Manager preferably in a startup environment.
• Strong organizational skills with the ability to deliver on multiple projects at a time
• Experience in identifying inefficient processes and implementing improvements
• Solid technical troubleshooting and problem-solving skills
• Top notch communication skills with the ability manage multi-stakeholder projects
• Experience in implementing technology in environments that require networking knowledge 
• Experience architecting solutions and integrations for a diverse set of customers
• Willingness to travel up to 25% of the time - ideally with your own vehicle
• Ability to occasionally lift heavy equipment
• MUST be in PST or MST only

Why Join Us? You Can Make a Difference!

SafelyYou offers a competitive compensation package, including but not limited to:

• A mission-driven company culture
• Fully remote
• Competitive salary & benefits, including fully paid employee premiums for medical, dental, and vision
• 401k Program
• Monthly Education, Well-being & WFH stipends
• Unlimited PTO
• Sick Time
• Growth Potential
• Company Retreats
• Medical & Family/Parental Leave
   

At SafelyYou, we believe that our differences add to the richness of our experience together. This means we not only welcome diversity; we celebrate it! Your gender identity, religion, skin color, and where you come from are essential to who you are and will be welcomed here. We have an ongoing commitment to diversity and equal opportunity for all applicants and employees.