Implementation Manager - Epic Specialist

About Foundation Health

Foundation Health is transforming healthcare through an AI-powered digital pharmacy platform that seamlessly connects operational infrastructure with high quality patient experiences. Our mission is to transform patient centric care by connecting fragmented infrastructure, optimizing care coordination, and removing friction from the patient journey. We refuse to adhere to the status quo; instead, we actively pioneer solutions that will shape the healthcare practices of tomorrow.

This ambitious vision is only achievable with the dedication of the right team propelling us forward. We firmly believe that a supportive and inspiring work environment fuels creativity, transforming it into groundbreaking innovation. It is this very innovation that not only benefits our organization but also positively impacts our people, partners, and most importantly, our patients.

At Foundation Health, we foster a culture that encourages our team members to broaden their horizons, urging them to bring their passion and curiosity to the workplace each day. We understand that diverse perspectives fuel progress, and we actively seek individuals who share our commitment to excellence and forward-thinking.

About the Role

As the Implementation Manager - Epic Specialist, you will be a technical subject matter expert at the intersection of Foundation Health’s platform and our customers’ Epic environments. This is a high-autonomy, technical position ideal for someone who can own the EHR integration lifecycle—from discovery and build, to go-live and optimization.
You will liaise with our customers’ Epic technical stakeholders, specifically leveraging your expertise in Epic Willow, Ambulatory, Compass Rose, and/or Bridges.

You aren’t just following a playbook; you are helping build it. You will lead technical discovery and ensure that our platform’s integration is seamless and fully functional. You will collaborate closely with Implementation, Customer Success, Customer Support, Product, Engineering, and Sales teams to deliver seamless go-lives, advocate for customer needs, and continuously improve our product and processes based on real-world usage and support insights.

Key Responsibilities

• Own the end-to-end technical delivery of Foundation Health’s platform within Epic-related workflows, serving as the primary SME for customer IT and clinical informatics teams

• Drive the technical work for Epic integrations, including direct consultation on SMART on FHIR app configuration, OAuth 2.0 backend authentications, and interface configurations

• Manage EHR-related product deployments for customers, including reviewing, reproducing, and diagnosing complex integration issues (HL7/FHIR/API) before escalating to Engineering, ensuring a high bar for technical documentation

• Maintain and expand Foundation Health’s Epic Integration Playbook, proactively identifying changes in Epic’s upgrade cycles that may impact our integration points

• Partner directly with Product and Engineering to influence the product roadmap, ensuring Foundation Health remains at the cutting edge of Epic’s Connection Hub and interoperability standards

• Lead technical integration discussions with customer counterparts at all levels, including Epic stakeholders, to align on timelines and technical requirements

• Drive continuous improvement by optimizing our onboarding process and reducing post-go-live support volume through better, upfront implementation quality

What We’re Looking For

Required Qualifications

• 3+ years of hands-on Epic Build/Implementation experience with a focus on Epic Willow, Ambulatory, Compass Rose, and/or Bridges

• Epic certification in one or more of the aforementioned modules

• Proven track record of managing EHR implementations, with familiarity in identifying and diagnosing integration failures

• Demonstrated experience managing project milestones, risk mitigation strategies, and executive-level reporting in a professional services or health IT environment

• Strong ability to translate complex technical concepts into clear, actionable guidance for both technical and non-technical audiences

• Proven ability to operate effectively in fast-paced environments while managing multiple competing priorities

• Self-motivated, organized, and capable of managing multiple responsibilities to successful completion

• High attention to detail and ability to produce high quality outputs

• Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments

• Ability to build strong relationships and foster teamwork with customer and internal team members

• Ability to work collaboratively in an interdisciplinary team environment

• Ability to communicate complex ideas effectively, both verbally and in writing

Preferred Qualifications

• Experience with Epic App Orchard / Connection Hub integration workflows

• Strong understanding of FHIR R4/R5 resources and USCDI data standards

• Background in Pharmacy Tech or Clinical Operations, providing a boots-on-the-ground perspective to Epic build decisions

• Proficiency in SQL or specialized reporting tools (e.g., Clarity/SlicerDicer) to validate data integrity post-integration