Implementation Manager (EMEA)

About MCIM

MCIM – The Data Center Operating System (DCOS) is a platform that simplifies the complexities of managing a data center by bringing all functions and locations under one intuitive dashboard. 

MCIM started with a commission from a Fortune 100 financial institution to create a cloud computing solution for managing their global critical facilities. The team developed the MCIM platform based on the lessons learned from that project.

Today, MCIM is utilized by Fortune 100 and 500 companies in over 94 countries worldwide. This world-class solution is continuously improved through collaboration with users and industry organizations like The Uptime Institute.

Job Summary

This role is a unique opportunity for a motivated individual looking to learn the technical operations of managing a cloud-based platform called MCIM (Mission Critical Information Management). This role’s responsibilities will include becoming a super-user of our MCIM product, supporting multiple customer deployments and implementations in the delivery & administration of MCIM software, product implementation & training, and continuously improving our product. This role involves collaborating with cross-functional teams, analyzing data, and implementing best practices to enhance the performance and reliability of SaaS solutions.

Job Responsibilities 

• Plan and implement large IT projects on our custom Cloud MCIM application 
• Translate business requirements into a robust, scalable SaaS/Salesforce solutions
• Lead and facilitate all client calls associated with efforts including delivering software trainings during Implementations to client base
• Maintain and update detailed project timelines and deliverables to ensure deadlines and associated project targets are met
• Configure and customize each instance of MCIM during Implementation based on client requirements
• Maintain required project documentation including initial requirements, QA testing plans and roll out schedules
• Serve as a liaison between business and technical aspects of projects
• Contribute to product and process improvements and refinement of SaaS best practices 

Qualifications

• Bachelor's degree.
• Strong analytical and problem-solving skills.
• Strong prioritization and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, collaborative environment.
• Effective organizational skills.

Preferred Requirements of Ideal Candidate 

• 2+ years of experience implementing SaaS products or cloud-based technologies
• 2+ years experience of project management 
• Detail Oriented | Analytical Mindset - Details matter, especially at MCIM. Understanding MCIM’s architecture, workflows, and even AI; You’ll have a lot to learn about our software under the hood, and that requires someone capable of learning quickly while also remembering the details that matter.
• Strong Communication | Presentation | Customer Service - Once you’ve mastered MCIM under the hood, you’ll be sharing its capabilities with our customers and their internal teams. You're not intimidated by communicating with teams of people and teaching them how to use MCIM.
• Quality Assurance - MCIM is an evolving technology platform, and you’ll be expected to have a fine eye with ensuring that all implementations of MCIM you manage meet internal quality standards. Moreover, as we introduce new capabilities, you’ll participate in the development of customized technical and video support documentation.
• Any data center equipment knowledge is a plus