Implementation Manager - Card Solutions

Job Description

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the Team

The FIS Professional Services Card Solutions Implementations and Onboarding Team is dedicated to ensuring seamless integration and deployment of FIS's card payment solutions across debit, credit, and prepaid products for financial institutions.  Through client consultation, requirement analysis, project management, technical integration, stakeholder communication, and quality assurance/testing, the team focuses on delivering end-to-end quality products that enhance client operations and customer satisfaction.

What You Will Be Doing

As an Implementation Manager, you will be responsible for managing and coaching a staff of up to 15 direct employees, overseeing Project Onboarding, Licensing, and System Admin resources, addressing escalations, and ensuring projects are successfully completed for the Credit Issuing Solution.

• Manage end-to-end client onboarding activities, including migrations, mergers, acquisitions, and conversions.
• Lead conversion strategy by reviewing plans, timelines, risks, and operational readiness, and advising clients on best practices.
• Collaborate with client and internal teams (Product, QA, PM, Implementation) to align deliverables, understand legacy systems, and ensure accurate data transformation.
• Provide feedback on product and tool enhancements, and maintain documentation such as mapping specs, validation reports, and process guides.
• Deliver structured status updates, track issues, and act as an escalation point—executing triage, resolution, and clear paths to green.
• Oversee high‑visibility, complex credit projects requiring strategic solutions and new feature development.
• Partner with consulting leadership, finance, and project managers to align resources with budgets and schedules, and manage forecasting and revenue goals.
• Monitor multiple projects, drive standardization, and contribute to process improvements.
• Lead, coach, and develop a team of professional services employees, including performance management and resource allocation.
• Work directly with cross‑functional credit stakeholders to ensure quality delivery for new and existing credit onboardings.

What You Bring

• Bachelor’s degree in business administration or a related field, or the equivalent combination of education, training, or work experience.
• Typically, 7 or more years of experience in professional services, project management, or a related field, plus 3 or more years of people management responsibility.
• Credit and Payments technical acumen with an understanding of credit card EFT transaction processing, UAT testing and PROD environments, end-to-end testing, credit settlement and reconciliation, credit networks and licensing, parameter configuration as well as the onboarding and migration of new banks.
• Direct experience with project management processes and software industry standards (e.g., ISO, CMM, Six Sigma), along with an understanding of IT project methodologies and life cycles (e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation).
• Hands-on knowledge of ServiceNow (ticketing & workflow), Jira, and financial reporting & analysis (P&L, forecasting, demand & capacity planning).
• Work experience with complex issue triage, investigation, UAT & production support, and problem resolution.
• Vocal leadership with a sense of urgency, initiative, ability to de-escalate, set clear expectations, manage team performance, build high morale, motivate and develop staff.
• Direct technical expertise with credit migrations, switches, deconversions, conversions, data mapping, and networks.

Added Bonus If You Have

• Product management and support experience.
• Experience with FIS Connex, P1C, Backoffice settlement applications (e.g., CMS Settlement, DataNavigator), credit BIN expansions, mergers and name changes, and System Admin (table and parameter configuration).
• Working knowledge of Microsoft SharePoint, JIRA, CIMS, and PowerPoint (creation of presentations/decks).

What We Offer You

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass