Implementation Lead - Gateway

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through BancEdge. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values – Entrepreneurialism, Operational Excellence, and Superior Analytics – empower us in creating a dynamic and inclusive workplace. We are committed to supporting your growth and well-being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WIN®

 

THE OPPORTUNITY

The Implementation Lead ensures smooth merchant integration with payment gateways by overseeing API certification, delivering tailored technical training, and supporting the adoption of gateway features. Serving as a technical expert and escalation point, this role creates comprehensive training materials, consults with business development, and collaborates across teams to continuously enhance gateway solutions and the overall merchant experience.

 

HOW YOU’LL MAKE A DIFFERENCE

• Lead end-to-end onboarding and integration of merchants to payment gateways, ensuring compliance with certification processes and technical requirements.
• Manage and facilitate API certification for merchants, providing clear guidance, troubleshooting complex integration challenges, and validating technical implementation.
• Deliver comprehensive training on Virtual Terminal operation and advanced gateway features, tailored to the unique needs of each merchant.
• Develop and maintain training and support materials, including guides, FAQs, and knowledge base articles, covering both API and gateway functionality.
• Provide consultative support to the business development team in scoping gateway solutions for prospective and current merchants, offering technical insight and solution design expertise.
• Engage directly with merchants to deliver training, answer technical questions, and ensure successful adoption of gateway features.
• Function as the escalation point for client support teams, resolving complex or high-priority technical issues related to integration, configuration, or gateway operation.
• Stay abreast of industry trends, new gateway features, and best practices, incorporating these insights into merchant enablement strategies and support resources.
• Collaborate with product, engineering, and customer success teams to relay merchant feedback and drive continuous improvement of gateway solutions.
• Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; promotes working environment free of harassment of any type.
• Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
• Performs other duties and projects as assigned
   

 

WHAT YOU’LL BRING

• High School diploma or equivalent required
• Bachelor’s degree in computer science, Information Technology, Business, or a related field equivalent work experience preferred
• Minimum 3 years of experience in payment gateway integration, API support, or merchant onboarding within the payments industry.
• Solid understanding of payment gateway architecture, APIs, and Virtual Terminal solutions.
• Experience designing and delivering technical training to both technical and non-technical audiences.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and interpersonal abilities, with a customer-centric approach.
• Experience supporting sales or business development initiatives with technical solutioning.
• Familiarity with PCI-DSS compliance and secure payment processing.
• Ability to quickly learn new technologies and adapt approaches to diverse merchant needs.
• Demonstrated ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
• Client-focused mindset, with demonstrated ability to resolve issues and deliver outstanding service.
• Ability to work collaboratively across teams and departments.

 

HOW WE’LL SUPPORT YOU

• Financial Security: You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.
• Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
• Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

 

SALARY RANGE

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to their actual or perceived race (including traits associated with race, such as hair texture, hair type or protective hairstyles), religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender, gender identity, gender expression, gender transitioning, citizenship status, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information, or disability (mental or physical), requests for accommodation and any additional protected categories set forth in applicable federal, state or local laws. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.